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- Tasks: Help customers plan and book amazing holidays while providing top-notch service.
- Company: Upmarket travel agency in a wealthy area of Surrey.
- Benefits: Excellent salary, part-time options, and no Sundays or bank holidays.
- Other info: Opportunity for training trips and career growth in the travel industry.
- Why this job: Join a dynamic team and turn travel dreams into reality for clients.
- Qualifications: Experience in retail or travel sales; travel qualification preferred but not essential.
The predicted salary is between 36000 - 60000 £ per year.
Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
- Provide expert travel advice and guidance to customers.
- Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
- Handle both face-to-face and online/telephone enquiries.
- Offer tailored travel solutions to meet customers\’ needs and budgets.
- Upsell travel-related products such as insurance, tours, and upgrades.
- Stay informed about industry trends, destinations, visa requirements, and travel regulations.
- Maintain customer records and manage bookings using internal systems.
- Resolve customer queries and complaints in a timely and professional manner.
- Meet individual and team sales targets and KPIs.
- Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
- Travel and Tourism qualification (preferred but not essential).
- Previous experience in a retail or travel sales environment
- Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales-focused mindset with persuasive selling skills.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
- IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
- Problem-solving abilities and flexibility.
Package
- Based in a retail travel agency branch in Surrey
- Excellent basic salary
- Saturdays as part of the rota ( No Sundays or Bank Holidays)
- 9am – 5.30pm
- Would consider part time
- Occasional travel for training or familiarisation trips.
Interested apply here or email
JBRP1_UKTJ
Senior Retail Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about travel destinations and trends. This will not only demonstrate your passion but also set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on how you can meet their sales targets and provide exceptional customer service, just like they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Senior Retail Consultant
Some tips for your application 🫡
Show Off Your Travel Knowledge: Make sure to highlight your experience with travel destinations and industry practices in your application. We want to see your passion for travel and how you can use that to provide expert advice to our customers.
Tailor Your Application: Just like we tailor travel solutions for our customers, tailor your application to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Senior Retail Consultant role.
Demonstrate Your Customer Service Skills: We value excellent customer service, so share examples of how you've gone above and beyond for customers in the past. This will help us see how you can contribute to our high standards.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Destinations
Brush up on popular travel destinations and current trends in the travel industry. Being able to discuss specific locations and experiences will show your expertise and passion for travel, which is crucial for a Senior Retail Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you resolved complaints or tailored solutions to meet customer needs, as this will demonstrate your ability to handle queries professionally.
✨Familiarise Yourself with Booking Systems
If you have experience with booking systems like Galileo or Amadeus, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would adapt quickly to using them.
✨Prepare for Sales Scenarios
Expect questions about upselling and meeting sales targets. Prepare to share strategies you've used in the past to successfully upsell products or services, as this will highlight your sales-focused mindset and persuasive skills.