Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers plan and book amazing holidays while providing top-notch service.
- Company: Upmarket travel agency in a wealthy Surrey area.
- Benefits: Great salary, flexible hours, and opportunities for travel training.
- Other info: No Sundays or Bank Holidays; part-time options available.
- Why this job: Join a dynamic team and turn travel dreams into reality for clients.
- Qualifications: Experience in retail or travel sales; passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
- Provide expert travel advice and guidance to customers.
- Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
- Handle both face-to-face and online/telephone enquiries.
- Offer tailored travel solutions to meet customers\’ needs and budgets.
- Upsell travel-related products such as insurance, tours, and upgrades.
- Stay informed about industry trends, destinations, visa requirements, and travel regulations.
- Maintain customer records and manage bookings using internal systems.
- Resolve customer queries and complaints in a timely and professional manner.
- Meet individual and team sales targets and KPIs.
- Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
- Travel and Tourism qualification (preferred but not essential).
- Previous experience in a retail or travel sales environment
- Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales-focused mindset with persuasive selling skills.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
- IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
- Problem-solving abilities and flexibility.
Package
- Based in a retail travel agency branch in Surrey
- Excellent basic salary
- Saturdays as part of the rota ( No Sundays or Bank Holidays)
- 9am – 5.30pm
- Would consider part time
- Occasional travel for training or familiarisation trips.
Interested apply here or email
JBRP1_UKTJ
Senior Retail Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about travel destinations and trends. This will not only demonstrate your passion but also position you as a valuable asset to their team.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Senior Retail Consultant. Think about how you'd handle customer queries or upselling products, and rehearse your responses.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Senior Retail Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in travel sales and any relevant qualifications to show us you’re the perfect fit for our Senior Retail Consultant position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about travel and how your customer service skills can help us meet our sales targets. Be genuine and let your personality come through!
Showcase Your Travel Knowledge: We love candidates who are well-informed about global destinations and travel trends. Mention any recent trips or experiences that have shaped your understanding of the travel industry, as this will set you apart from other applicants.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Destinations
Brush up on popular travel destinations and current trends in the travel industry. Being able to discuss specific locations and experiences will show your expertise and passion for travel, which is crucial for a Senior Retail Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you resolved complaints or tailored solutions to meet customer needs, as this will demonstrate your ability to handle queries professionally.
✨Familiarise Yourself with Booking Systems
Even if you haven't used specific systems like Galileo or Amadeus, showing that you're tech-savvy and willing to learn can set you apart. Mention any similar systems you've worked with and express your eagerness to adapt to new tools.
✨Prepare for Sales Scenarios
Be ready to discuss your sales experience and how you've met targets in the past. Consider preparing a few persuasive selling techniques or upselling strategies that you've successfully implemented, as this aligns perfectly with the sales-focused mindset they’re looking for.