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- Tasks: Help customers plan and book amazing holidays while providing top-notch service.
- Company: Upmarket travel agency in a wealthy Surrey area.
- Benefits: Great salary, flexible hours, and opportunities for travel training.
- Other info: Part-time options available with no Sundays or bank holidays.
- Why this job: Join a dynamic team and turn travel dreams into reality for clients.
- Qualifications: Experience in travel sales and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
- Provide expert travel advice and guidance to customers.
- Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
- Handle both face-to-face and online/telephone enquiries.
- Offer tailored travel solutions to meet customers\’ needs and budgets.
- Upsell travel-related products such as insurance, tours, and upgrades.
- Stay informed about industry trends, destinations, visa requirements, and travel regulations.
- Maintain customer records and manage bookings using internal systems.
- Resolve customer queries and complaints in a timely and professional manner.
- Meet individual and team sales targets and KPIs.
- Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
- Travel and Tourism qualification (preferred but not essential).
- Previous experience in a retail or travel sales environment
- Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales-focused mindset with persuasive selling skills.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
- IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
- Problem-solving abilities and flexibility.
Package
- Based in a retail travel agency branch in Surrey
- Excellent basic salary
- Saturdays as part of the rota ( No Sundays or Bank Holidays)
- 9am – 5.30pm
- Would consider part time
- Occasional travel for training or familiarisation trips.
Interested apply here or email
JBRP1_UKTJ
Senior Retail Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your experience in travel consultancy and your knack for customer service. Keep it engaging and relevant to the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Senior Retail Consultant
Some tips for your application 🫡
Show Off Your Travel Knowledge: Make sure to highlight your experience with travel destinations and industry practices in your application. We want to see your passion for travel and how you can use that to provide expert advice to our customers.
Tailor Your Application: Just like you would offer tailored travel solutions to customers, tailor your application to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Senior Retail Consultant role.
Demonstrate Your Customer Service Skills: We’re all about providing top-notch customer service, so make sure to include examples of how you've gone above and beyond for customers in your previous roles. This will help us see your strong customer service orientation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Destinations
Brush up on popular travel destinations and current trends in the travel industry. Being able to discuss specific locations and experiences will show your expertise and passion for travel, which is crucial for a Senior Retail Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you resolved complaints or tailored solutions to meet customer needs, as this will demonstrate your ability to handle queries professionally.
✨Familiarise Yourself with Booking Systems
If you have experience with booking systems like Galileo or Amadeus, be ready to discuss it. If not, do a bit of research on how these systems work and be prepared to explain how you would adapt quickly to using them.
✨Prepare for Sales Scenarios
Expect questions that assess your sales skills. Prepare to discuss how you would upsell travel-related products and meet sales targets. Think of specific strategies you've used in the past to close deals or persuade customers.