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- Tasks: Help customers plan and book amazing holidays while providing top-notch service.
- Company: Upmarket travel agency in a wealthy area of Surrey.
- Benefits: Excellent salary, flexible hours, and opportunities for training trips.
- Other info: No Sundays or Bank Holidays; part-time options available.
- Why this job: Join a dynamic team and turn travel dreams into reality for clients.
- Qualifications: Experience in travel sales and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
- Provide expert travel advice and guidance to customers.
- Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
- Handle both face-to-face and online/telephone enquiries.
- Offer tailored travel solutions to meet customers\’ needs and budgets.
- Upsell travel-related products such as insurance, tours, and upgrades.
- Stay informed about industry trends, destinations, visa requirements, and travel regulations.
- Maintain customer records and manage bookings using internal systems.
- Resolve customer queries and complaints in a timely and professional manner.
- Meet individual and team sales targets and KPIs.
- Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
- Travel and Tourism qualification (preferred but not essential).
- Previous experience in a retail or travel sales environment
- Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales-focused mindset with persuasive selling skills.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
- IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
- Problem-solving abilities and flexibility.
Package
- Based in a retail travel agency branch in Surrey
- Excellent basic salary
- Saturdays as part of the rota ( No Sundays or Bank Holidays)
- 9am – 5.30pm
- Would consider part time
- Occasional travel for training or familiarisation trips.
Interested apply here or email
JBRP1_UKTJ
Senior Retail Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel industry and let them know you're on the hunt for a Senior Retail Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the agency and its offerings, and think about how your experience aligns with their needs. Be ready to share specific examples of how you've provided excellent customer service and met sales targets in the past.
✨Tip Number 3
Show off your passion for travel! When chatting with potential employers, let your enthusiasm for exploring new destinations shine through. Share your own travel experiences and how they’ve shaped your understanding of customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Retail Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in travel sales and any relevant qualifications to show us you’re the perfect fit for our Senior Retail Consultant position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about travel and how your customer service skills can help us meet our sales targets. Be genuine and let your personality come through!
Showcase Your Travel Knowledge: We love candidates who are well-informed about global destinations and travel trends. Mention any recent trips or experiences that have shaped your understanding of the industry, as this will set you apart from other applicants.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures we see your application right away!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Destinations
Brush up on popular travel destinations and current trends in the travel industry. Being able to discuss exciting places and experiences will show your passion and expertise, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client, as this is crucial for a Senior Retail Consultant role.
✨Familiarise Yourself with Booking Systems
If you have experience with booking systems like Galileo or Amadeus, be ready to discuss it. If not, do a bit of research to understand how these systems work, as it shows your willingness to learn and adapt.
✨Practice Your Sales Pitch
Since upselling is part of the job, practice how you would pitch travel-related products. Prepare to demonstrate your persuasive selling skills during the interview, as this will be key to meeting sales targets.