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- Tasks: Manage operations for exciting escorted group tours and ensure smooth travel experiences.
- Company: Join a vibrant adventure tour operator focused on cultural connections and unique travel experiences.
- Benefits: Enjoy flexible working, competitive salary, 25 days holiday, and fun social events.
- Why this job: Be part of a dynamic team that values adventure, culture, and personal growth.
- Qualifications: Experience in tour operations, excellent communication skills, and strong attention to detail required.
- Other info: Opportunity for ongoing training, career development, and paid volunteering days.
The predicted salary is between 28000 - 36000 £ per year.
Are you passionate about off-the-beaten track adventure travel? Do you have experience arranging Escorted Group Tours? We are excited to be working with this growing independent adventure tour operator that prides itself on bringing people from different cultures and communities together! As Senior Operations Executive, you will play a key role in delivering exceptional client travel experiences through the smooth operations of escorted group tours. Reporting to the Head of Operations, you'll oversee logistics, negotiate competitive rates with DMC's and travel partners, support tour leaders and ensure high standards across the board. This is an amazing opportunity to join a company that offers flexible working and lots of fantastic perks / benefits!
JOB DESCRIPTION:
- Responsible for the full operations of a portfolio of Escorted Group Tours.
- Liaise with our DMC partners to confirm allocations and book services for Escorted Group Tours itineraries.
- Negotiate competitive rates with DMC partners.
- Assist with operational & crisis issues while tours are on the road.
- Obtain and assist clients and staff with visa-supporting documentation/visa processes.
- Ensuring standards of safety and quality are adhered to in all aspects of tour operation.
- Prepare Tour Leaders for travel, including booking services, briefing and debriefing, and creating tour specific paperwork for them.
- Consolidate and report feedback to our DMC partners post tour.
- Work with the Product team on hotel descriptions and the product database.
- Partake in the rotation of the 24-hour emergency mobile phone (typically 8-10 weeks a year), once trained.
- Represent the company at trade shows and attend networking events.
- Participate in training events and overseas FAM trips.
EXPERIENCE REQUIRED:
- Experience of working within an Operations Department for a Tour Operator is essential.
- Experience in dealing with operational emergencies is preferred.
- Excellent attention to detail and organisation skills.
- Ability to multi-task and work to deadlines.
- Excellent verbal and written communication skills.
- The ability to deal with clients in a professional manner by email, phone, or face-to-face.
- Good working knowledge of Windows OS and Microsoft Office packages.
- Competency with database systems.
THE PACKAGE:
- Competitive salary of £32,000 - £33,000 (DOE).
- Hybrid / London (2-4 days per month in the office).
- Monday - Friday 9:00am - 5:30pm.
- 25 days holiday per year (additional days with long service).
- On-going training and career development.
- Service sabbatical.
- Paid volunteering days.
- Monthly social get-togethers and summer and Christmas parties.
- Cycle to work scheme.
- Staff travel / familiarisation trips.
- Self-Investment Fund and Self-Investment Day.
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email. If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Senior Operations Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Executive
✨Tip Number 1
Familiarise yourself with the latest trends in adventure travel and group tours. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work with DMCs or tour operators. Attend relevant events or trade shows to make connections that could give you insights into the company and its operations.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled operational emergencies in the past. Being able to articulate your problem-solving skills will show that you're ready for the challenges of the role.
✨Tip Number 4
Research the company’s values and mission. Understanding their approach to adventure travel and client experiences will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Senior Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations within the travel industry. Emphasise your skills in logistics, negotiation, and crisis management, as these are crucial for the Senior Operations Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for adventure travel and your experience with escorted group tours. Mention specific examples of how you've successfully managed operations or resolved issues in past roles.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, organisational skills, and ability to multitask. These attributes are essential for ensuring high standards in tour operations.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission of bringing people together through travel. Mention any specific aspects of their operations or values that resonate with you in your application.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Your Passion for Adventure Travel
Make sure to express your enthusiasm for off-the-beaten track adventure travel during the interview. Share personal experiences or stories that highlight your passion, as this will resonate with the company's mission and values.
✨Demonstrate Your Operational Expertise
Be prepared to discuss your previous experience in operations within a tour operator context. Highlight specific examples where you successfully managed logistics, negotiated rates, or handled operational emergencies to showcase your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding operational crises. Think of scenarios from your past roles and how you effectively resolved issues, ensuring you can articulate your thought process clearly.
✨Familiarise Yourself with the Company’s Offerings
Research the company’s portfolio of escorted group tours and understand their unique selling points. This knowledge will allow you to ask insightful questions and demonstrate your genuine interest in contributing to their success.
