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For Companies At a Glance
- Tasks: Manage strategic relationships with corporate clients in the entertainment industry.
- Company: Join a leading Manchester provider of corporate travel solutions for film and music.
- Benefits: Enjoy a competitive salary, healthcare cash-back, wellness programs, and employee discounts.
- Why this job: Be part of a dynamic team, mentor others, and enhance customer satisfaction in a unique industry.
- Qualifications: Extensive TMC Account Management experience and knowledge of professional services and entertainment sectors required.
- Other info: This role offers ownership of a premium client portfolio and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Leading Manchester based provider of corporate travel solutions for the Entertainment Industry is seeking a relationship guru to nurture their accounts. As a specialist business travel company you will account manage not only for businesses but also for the film & music industry, giving you accounts with a difference! Join this well-established company using your previous experience in Account Manager for a Corporate Travel Company. This amazing opportunity comes with a super competitive starting salary dependent on experience, plus benefits!
The role in a nutshell.
• The role of Account Management is to manage the strategic commercial relationship between the company and its valued customers
• This role is a senior position within the UK Account Management team with a responsibility to mentor and develop team members
• The role will provide first level support to team members along with resolving any customer issues within UK Corporate
• This will involve working closely with Operations and other internal departments to proactively establish solutions to business or customer challenges
Key Duties:
• You will have full ownership and accountability for a dedicated portfolio of premium corporate customers
• You will deliver all account management activities in line with the companies standards
• You will work with the Account Manager to increase customer satisfaction across the business
• You will support business managers in different departments to deliver objectives
• You will Communicate with internal departments to streamline processes with the ultimate objectives of improving the customer experience and internal productivity.
• You will have ownership for wider UK Corporate client base and accountable for driving following metrics Profit, Retention and Growth.
• You will work with the Account Manager Supervisor to increase customer satisfaction levels across the business. Measured through regular customer satisfaction surveys with an objective of increasing the UK Corporate NPS.
Who are you?
• You will have extensive TMC Account Management experience
• You will have knowledge of key client market (Professional Services, Financial and Entertainment)
• You will be salesforce competent
• You will have a proven record of understanding company business and values, successful client management and high client satisfaction
Salary package:
• Competitive salary DOE
• Healthcare cash-back scheme
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement
Interested?
Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma on 0161 9236120
Senior Corporate Account Manager employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Corporate Account Manager
✨Tip Number 1
Make sure to highlight your experience in managing corporate accounts, especially within the travel industry. Use specific examples of how you've successfully nurtured client relationships and resolved issues to demonstrate your expertise.
✨Tip Number 2
Familiarize yourself with the entertainment industry and its unique needs when it comes to corporate travel. Showing that you understand the nuances of this sector can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with Salesforce or similar CRM tools. Being able to articulate how you've used these systems to enhance client management will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Think about how you can contribute to improving customer satisfaction metrics. Be ready to share ideas on how to enhance the customer experience and drive retention and growth for the company.
We think you need these skills to ace Senior Corporate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive TMC Account Management experience and showcases your knowledge of the key client markets, especially in Professional Services, Financial, and Entertainment sectors.
Craft a Compelling Cover Letter: Write a cover letter that emphasizes your relationship management skills and your ability to nurture accounts. Mention specific examples from your previous roles that demonstrate your success in client management and satisfaction.
Showcase Salesforce Competence: If you have experience with Salesforce, be sure to mention it prominently in your application. Highlight any specific achievements or projects where you utilized Salesforce to improve account management.
Research the Company: Familiarize yourself with the company’s values and business model. Understanding their approach to corporate travel solutions for the entertainment industry will help you align your application with their expectations.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Relationship Management Skills
As a Senior Corporate Account Manager, your ability to nurture relationships is key. Prepare examples of how you've successfully managed client accounts in the past, particularly in the entertainment or corporate travel sectors.
✨Demonstrate Industry Knowledge
Familiarize yourself with the film and music industry, as well as the specific challenges faced by corporate clients in these fields. Being able to discuss current trends and issues will show your expertise and commitment.
✨Highlight Team Leadership Experience
Since this role involves mentoring team members, be ready to discuss your leadership style and any previous experience you have in developing others. Share specific instances where you've helped colleagues grow.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle customer issues or operational challenges. Think of examples where you've proactively established solutions and improved customer satisfaction in your previous roles.
