At a Glance
- Tasks: Support bookings from start to finish and resolve any issues.
- Company: Join a reputable Luxury Tour Operator experiencing exciting growth.
- Benefits: Enjoy remote work flexibility, competitive salary, and great working hours.
- Other info: Opportunities for training and potential for other roles in the travel sector.
- Why this job: Perfect for those seeking operational experience in a dynamic travel environment.
- Qualifications: Experience in the travel industry and GDS knowledge are essential.
The predicted salary is between 20000 - 24000 € per year.
Do you prefer dealing with back-office amendments instead of working toward sales targets?
Do you have experience using a GDS, ticketing including reissuing?
We are excited to be working with this well-established and reputable Luxury Tour Operator who is seeking a Sales Support Executive to join their team, due to growth of the business.
As a Sales Support Executive you will be dealing with post booking enquiries, ensuring the smooth running of booking from start to finish and assisting with any booking issues.
This is a great move for someone who is already working for a Tour Operator with previous experience in a similar sales support, operations or back-office role.
If you are looking for a new challenge, to further your operational experience and be rewarded with a competitive salary, flexibility to work remotely along with great working hours, please apply now!
JOB DESCRIPTION:
- Ensuring the smooth running of booking from start to finish to eliminate errors.
- Liaising with Travel Agents/clients and assisting with any booking issues.
- Monitoring GDS queues and removing dummy bookings.
- Ensuring travel documents are updated and dispatched on time.
- Assisting sales team with operational problems such as BA strikes and foreign office advice.
- Processing agent vouchers.
- Gathering any missing client information, client contact, dob, frequent flyer etc.
- Advising Travel Agent with flight schedule changes.
- Checking funds have been received in order to ticket flights.
- Offering Concierge services to clients including pre-booking spa treatments, dinner. reservations and children\'s clubs, airport lounges etc.
- Handling special request from VIP clients such as bottles of wine request and welcome letters.
- Booking transfers, EK/UL chauffeur, restaurants and excursions.
EXPERIENCE REQUIRED:
- Current experience within the travel industry is essential
- Experience working within operations for a Tour Operator
- Experience using a GDS is essential (preferably Galileo but happy to cross train)
- Excellent attention to detail
- Ability to multi-task and work to deadlines
THE PACKAGE & HOURS:
- £25,000 - £30,000 (Depending on experience)
- Fully homeworking (occasional travel to the London office for training and meetings)
- Monday - Thursday: 09-17:30 & Friday: 09- 17:00
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Sales Support Executive in Stoke-on-Trent employer: Travel Trade Recruitment
Join a well-established Luxury Tour Operator that values its employees and fosters a supportive work culture. With competitive salaries, the flexibility to work from home, and opportunities for professional growth, this role as a Sales Support Executive offers a rewarding experience in the travel industry. Enjoy a collaborative environment where your operational expertise is recognised and appreciated, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the specific GDS systems mentioned in the job description, especially if you have experience with Galileo. This will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your attention to detail by preparing examples of how you've successfully managed booking processes or resolved issues in previous roles. This will show that you understand the importance of accuracy in a Sales Support Executive position.
✨Tip Number 3
Network within the travel industry, particularly with professionals who work at tour operators. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, such as operational problems or client requests. Being able to articulate your problem-solving skills will set you apart as a candidate who can thrive in a dynamic environment.
We think you need these skills to ace Sales Support Executive in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the travel industry, particularly any roles related to sales support or operations. Emphasise your familiarity with GDS systems and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter:Write a cover letter that addresses the specific requirements of the Sales Support Executive role. Mention your experience with back-office tasks, your ability to handle booking issues, and how you can contribute to the smooth running of bookings.
Showcase Relevant Skills:In your application, clearly outline your skills that are relevant to the position, such as multi-tasking, working under deadlines, and liaising with clients. Use examples from your previous roles to illustrate these skills.
Follow Application Instructions:Ensure you follow the application instructions carefully. Attach your CV as requested and double-check for any additional documents that may be required. A well-organised application reflects your attention to detail.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your GDS Experience
Make sure to highlight your experience with Global Distribution Systems (GDS), especially if you've used Galileo. Be prepared to discuss specific scenarios where you successfully navigated ticketing and reissuing, as this will demonstrate your technical proficiency.
✨Emphasise Attention to Detail
Given the nature of the role, it's crucial to showcase your attention to detail. Prepare examples from your previous roles where your meticulousness helped avoid errors or improved processes, particularly in booking management.
✨Demonstrate Problem-Solving Skills
The job involves assisting with operational problems, so be ready to discuss how you've handled challenges in the past. Think of specific instances where you resolved issues for clients or colleagues, especially during high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage bookings and client requests. Practice responses to potential situations, such as dealing with flight schedule changes or special requests from VIP clients, to show your readiness for the role.
