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- Tasks: Support bookings from start to finish, resolving issues and liaising with clients.
- Company: Join a reputable Luxury Tour Operator experiencing exciting growth.
- Benefits: Enjoy remote work flexibility, competitive salary, and great working hours.
- Why this job: Perfect for those seeking operational experience in a dynamic travel environment.
- Qualifications: Experience in the travel industry and GDS knowledge are essential.
- Other info: Opportunities for further roles available if this isn't the right fit.
The predicted salary is between 25000 - 30000 £ per year.
Do you prefer dealing with back-office amendments instead of working toward sales targets?
Do you have experience using a GDS, ticketing including reissuing?
We are excited to be working with this well-established and reputable Luxury Tour Operator who is seeking a Sales Support Executive to join their team, due to growth of the business.
As a Sales Support Executive you will be dealing with post booking enquiries, ensuring the smooth running of booking from start to finish and assisting with any booking issues.
This is a great move for someone who is already working for a Tour Operator with previous experience in a similar sales support, operations or back-office role.
If you are looking for a new challenge, to further your operational experience and be rewarded with a competitive salary, flexibility to work remotely along with great working hours, please apply now!
JOB DESCRIPTION:
- Ensuring the smooth running of booking from start to finish to eliminate errors.
- Liaising with Travel Agents/clients and assisting with any booking issues.
- Monitoring GDS queues and removing dummy bookings.
- Ensuring travel documents are updated and dispatched on time.
- Assisting sales team with operational problems such as BA strikes and foreign office advice.
- Processing agent vouchers.
- Gathering any missing client information, client contact, dob, frequent flyer etc.
- Advising Travel Agent with flight schedule changes.
- Checking funds have been received in order to ticket flights.
- Offering Concierge services to clients including pre-booking spa treatments, dinner. reservations and children\’s clubs, airport lounges etc.
- Handling special request from VIP clients such as bottles of wine request and welcome letters.
- Booking transfers, EK/UL chauffeur, restaurants and excursions.
EXPERIENCE REQUIRED:
- Current experience within the travel industry is essential
- Experience working within operations for a Tour Operator
- Experience using a GDS is essential (preferably Galileo but happy to cross train)
- Excellent attention to detail
- Ability to multi-task and work to deadlines
THE PACKAGE & HOURS:
- £25,000 – £30,000 (Depending on experience)
- Fully homeworking (occasional travel to the London office for training and meetings)
- Monday – Thursday: 09-17:30 & Friday: 09- 17:00
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Sales Support Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with the specific GDS systems mentioned in the job description, especially if you have experience with Galileo. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in handling post-booking enquiries and resolving booking issues. Prepare examples of how you've successfully managed similar situations in the past, as this will show your potential employer that you can handle the responsibilities of the role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their operations and the luxury travel market will allow you to ask insightful questions during the interview, demonstrating your genuine interest in the role and the company.
✨Tip Number 4
Network with professionals in the travel industry, particularly those who work for tour operators. Engaging with them on platforms like LinkedIn can provide you with valuable insights and potentially lead to referrals for the Sales Support Executive position.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, particularly any roles related to sales support or operations. Emphasise your familiarity with GDS systems and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Sales Support Executive role. Mention your experience with back-office tasks, handling booking issues, and liaising with clients. Show enthusiasm for the opportunity to work with a luxury tour operator.
Highlight Relevant Skills: In your application, clearly outline skills that are relevant to the position, such as multi-tasking, problem-solving, and communication. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your GDS Experience
Make sure to highlight your experience with Global Distribution Systems (GDS), especially if you've worked with Galileo. Be prepared to discuss specific scenarios where you successfully navigated ticketing and reissuing, as this will demonstrate your technical proficiency.
✨Emphasise Attention to Detail
Given the nature of the role, it's crucial to showcase your attention to detail. Prepare examples from your previous roles where your meticulousness helped avoid errors or improved the booking process. This will reassure them that you can handle the responsibilities effectively.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled operational problems in the past, such as dealing with flight schedule changes or client requests. Providing concrete examples will illustrate your ability to think on your feet and resolve issues efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage multiple tasks under pressure. Think of situations where you had to juggle various responsibilities and how you prioritised them. This will show your potential employer that you can thrive in a fast-paced environment.