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- Tasks: Support bookings from start to finish, resolving issues and liaising with clients.
- Company: Join a reputable Luxury Tour Operator experiencing exciting growth.
- Benefits: Enjoy remote work flexibility, competitive salary, and great working hours.
- Why this job: Perfect for those seeking operational experience in a dynamic travel environment.
- Qualifications: Experience in the travel industry and GDS usage is essential.
- Other info: Opportunities for training and potential for other roles in the travel sector.
The predicted salary is between 25000 - 30000 £ per year.
Travel Trade Recruitment provided pay range
This range is provided by Travel Trade Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Travel Trade Recruitment
Senior Account Manager at Travel Trade Recruitment
Do you prefer dealing with back-office amendments instead of working toward sales targets?
Do you have experience using a GDS, ticketing including reissuing?
We are excited to be working with this well-established and reputable Luxury Tour Operator who is seeking a Sales Support Executive to join their team, due to growth of the business.
As a Sales Support Executive you will be dealing with post booking enquiries, ensuring the smooth running of booking from start to finish and assisting with any booking issues.
This is a great move for someone who is already working for a Tour Operator with previous experience in a similar sales support, operations or back-office role.
If you are looking for a new challenge, to further your operational experience and be rewarded with a competitive salary, flexibility to work remotely along with great working hours, please apply now!
JOB DESCRIPTION:
- Ensuring the smooth running of booking from start to finish to eliminate errors.
- Liaising with Travel Agents/clients and assisting with any booking issues.
- Monitoring GDS queues and removing dummy bookings.
- Ensuring travel documents are updated and dispatched on time.
- Assisting sales team with operational problems such as BA strikes and foreign office advice.
- Gathering any missing client information, client contact, dob, frequent flyer etc.
- Advising Travel Agent with flight schedule changes.
- Checking funds have been received in order to ticket flights.
- Offering Concierge services to clients including pre-booking spa treatments, dinner. reservations and children\’s clubs, airport lounges etc.
- Handling special request from VIP clients such as bottles of wine request and welcome letters.
- Booking transfers, EK/UL chauffeur, restaurants and excursions.
EXPERIENCE REQUIRED:
- Current experience within the travel industry is essential
- Experience working within operations for a Tour Operator
- Experience using a GDS is essential (preferably Galileo but happy to cross train)
- Excellent attention to detail
- Ability to multi-task and work to deadlines
THE PACKAGE & HOURS:
- Fully homeworking (occasional travel to the London office for training and meetings)
- Monday – Thursday: 09-17:30 & Friday: 09- 17:00
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email regis@traveltraderecruitment.co.uk If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Travel Arrangements
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Sales Support Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with the specific GDS systems mentioned in the job description, especially if you have experience with Galileo. Being able to demonstrate your proficiency in these systems during any discussions will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in handling post-booking enquiries and operational issues. Prepare examples of how you've successfully resolved booking problems in the past, as this will show your capability to manage similar challenges in this role.
✨Tip Number 3
Research the luxury travel market and the specific services offered by the tour operator. Understanding their clientele and the types of concierge services they provide will help you tailor your conversations and show your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, particularly any roles related to sales support or operations. Emphasise your familiarity with GDS systems and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Sales Support Executive role. Mention your experience with back-office tasks, your ability to handle booking issues, and how you can contribute to the smooth running of bookings.
Showcase Relevant Skills: In your application, highlight skills such as multi-tasking, working under deadlines, and excellent communication. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your GDS Experience
Make sure to highlight your experience with Global Distribution Systems (GDS), especially if you've worked with Galileo. Be prepared to discuss specific scenarios where you successfully managed bookings or resolved issues using the system.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, prepare examples from your previous roles where your meticulousness helped avoid errors or improved processes. This will show that you understand the importance of accuracy in the travel industry.
✨Prepare for Operational Challenges
Think about past experiences where you dealt with operational problems, such as flight changes or client requests. Be ready to explain how you handled these situations and what steps you took to ensure a smooth resolution.
✨Emphasise Your Multi-tasking Skills
The ability to juggle multiple tasks is crucial in this role. Prepare to discuss how you've successfully managed various responsibilities simultaneously in your previous positions, particularly in a fast-paced environment.
