Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise reservations, handle calls, and support the team in selling luxury holidays.
- Company: Worldwide Tour Operator known for exceptional service and luxury experiences.
- Benefits: Competitive salary, commission opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and help create unforgettable travel experiences.
- Qualifications: Experience with Amadeus and strong sales/customer service skills required.
- Other info: Great opportunity for career growth in the travel industry.
The predicted salary is between 26000 - 31000 £ per year.
Overview
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Responsibilities
- Handling incoming calls on all existing bookings – B2B & B2C
- Maintaining phone system extensions and call centre set ups – making sure everyone\’s mobile apps are logged in and working correctly.
- Monitoring the webchat functionality and usage / conversions on queries.
- Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNR\’s, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Create a Retention centric sales environment
- Develop a team progress and training system based on Balance Scorecard achievements
- Post Covid Team initiation and team build
Skills Required
- Experience in using Amadeus
- To offer expert knowledge and advice on destinations
- Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
- Developing excellent time management skills with the team
- Up selling to maximise revenue on bookings
- To efficiently perform all administrative duties associated with the role
- Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
- Driven to achieve Company targets
The Package
- Salary: from £26,000 – £31,000
- Plus, Target personal and group achievement Commission
Interested
- Please click to \”APPLY\” or contact email helen@traveltradrecruitment.co.uk
#J-18808-Ljbffr
Reservations Supervisor - Tour Operator employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Tour Operator
✨Tip Number 1
Get to know the Amadeus system inside out! Since it's a key requirement for the Reservations Supervisor role, we should brush up on our skills and maybe even take a quick online course if needed. This will show potential employers that we're serious about the position.
✨Tip Number 2
Practice your telephone manner! We need to sound confident and friendly when handling calls. Try role-playing with a friend or family member to get comfortable with different scenarios. The better we are on the phone, the more likely we are to impress during interviews.
✨Tip Number 3
Show off our sales skills! Think of examples where we've successfully upsold or provided excellent customer service. We can use these stories in interviews to demonstrate our ability to thrive in a luxury brand environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up. Let's make sure we stand out!
We think you need these skills to ace Reservations Supervisor - Tour Operator
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with the Amadeus system and any relevant customer service skills. We want to see how you can bring your expertise to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific requirements of the Reservations Supervisor role. It shows us you’re genuinely interested.
Be Personable: Since this role involves a lot of communication, let your personality shine through in your written application. We love candidates who can convey their passion for providing excellent service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Amadeus Inside Out
Make sure you brush up on your Amadeus system knowledge before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked about your experience using it. Being able to discuss specific scenarios where you've used Amadeus effectively will show that you're ready for the role.
✨Show Off Your Sales Skills
Prepare examples of how you've successfully upsold or provided excellent customer service in previous roles. Think of specific situations where your persuasive skills made a difference. This will demonstrate your ability to thrive in a luxury brand environment and meet company targets.
✨Practice Your Telephone Manner
Since this role involves handling calls, practice your telephone etiquette. You might want to do mock calls with a friend or family member to refine your tone and clarity. A confident and friendly phone manner can set you apart from other candidates.
✨Be Ready for Team Dynamics Questions
Expect questions about teamwork and how you handle training and development within a team. Think of examples where you've contributed to team success or helped others improve. This will show that you can foster a positive team environment, which is crucial for a Reservations Supervisor.
