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- Tasks: Lead a team in managing luxury travel bookings and customer service.
- Company: Join a global tour operator known for its first-class luxury services.
- Benefits: Enjoy a dynamic work environment with opportunities for team building and growth.
- Why this job: Be part of a passionate team that creates unforgettable travel experiences.
- Qualifications: Experience with Amadeus and strong sales skills are essential.
- Other info: Ideal for those who thrive in a fast-paced, customer-focused setting.
The predicted salary is between 28800 - 43200 £ per year.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties:
- Handling incoming calls on all existing bookings – B2B & B2C
- Maintaining phone system extensions and call centre set ups – making sure everyone\’s mobile apps are logged in and working correctly.
- Monitoring the webchat functionality and usage / conversions on queries.
- Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNR\’s, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Create a Retention centric sales environment
- Develop a team progress and training system based on Balance Scorecard achievements
- Post Covid Team initiation and team build
Skills Required:
- Experience in using Amadeus
- To offer expert knowledge and advice on destinations
- Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
- Developing excellent time management skills with the team
- Up selling to maximise revenue on bookings
- To efficiently perform all administrative duties associated with the role
- Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
- Driven to achieve Company targets
The Package:
Salary: from £26,000 – £31,000
Plus, Target personal and group achievement Commission
Interested:
Please click to \’APPLY\’
Or contact email
#J-18808-Ljbffr
Reservations Supervisor - Tour Operator employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Tour Operator
✨Tip Number 1
Familiarize yourself with the Amadeus system if you haven't already. Since this is a key requirement for the role, having hands-on experience or even completing an online course can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Practice scenarios where you can demonstrate how you would handle difficult customer inquiries or upsell luxury travel packages effectively.
✨Tip Number 3
Showcase your ability to work in a team environment. Prepare examples of how you've successfully collaborated with colleagues in previous roles, especially in high-pressure situations, as teamwork is crucial for this position.
✨Tip Number 4
Research the luxury travel market and the specific destinations offered by the company. Being knowledgeable about current trends and popular destinations will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Reservations Supervisor - Tour Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Amadeus system and any relevant customer service roles. Emphasize your sales skills and ability to handle both B2B and B2C interactions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and luxury brands. Mention specific examples of how you've successfully managed reservations or improved customer service in previous roles.
Showcase Your Communication Skills: Since excellent telephone manner is crucial for this role, consider including a brief section in your application that demonstrates your communication skills. You could mention any relevant training or experiences that showcase your ability to engage with clients effectively.
Highlight Team Collaboration Experience: Discuss any past experiences where you worked closely with a team, especially in a supervisory capacity. This will show your ability to develop a team progress and training system, as mentioned in the job description.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experiences and how you've successfully upsold products or services. Highlight specific examples where you exceeded targets or converted leads into bookings.
✨Demonstrate Your Knowledge of Amadeus
Since experience with the Amadeus system is crucial, be ready to talk about your familiarity with it. If possible, share specific tasks you've accomplished using the system to show your competence.
✨Exhibit Excellent Communication Skills
As a Reservations Supervisor, you'll need to handle various communication channels. Practice articulating your thoughts clearly and confidently, especially in scenarios involving customer service and team collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of situations where you had to manage difficult customers or adapt to sudden changes, and be ready to explain how you handled them.
