We are looking for a Reservations and Cruise Consultants to join a fun, friendly team in Southwest London. You will be responsible for delivering high-quality sales and service support via inbound and outbound calls.
The Job:
- Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
- Handle customer enquiries efficiently, professionally, and in line with company service standards.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Deliver an exceptional customer experience on every interaction
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Meet or exceed individual sales, revenue, and commission targets.
- Promote current campaigns, monthly incentives
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Create, amend, and manage bookings using Amadeus GDS.
- Check and action Amadeus queues (Q's) daily.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Perform general administrative duties related to reservations and call handling.
- Maintain accurate records and documentation in line with company procedures
- Work collaboratively as part of a high-performing call centre team.
- Attend weekly staff meetings and general company meetings as required.
- Maintain up-to-date product, destination, and airline knowledge by attending training sessions.
- Adapt to changing business needs and support wider team objectives when required.
Skills Required:
- Strong customer service focus with excellent communication skills (verbal and written).
- Proven ability to work under pressure in a fast-paced call centre environment.
- Strong organisational and time-management skills.
- Excellent worldwide destination and airline knowledge.
- Strong computer literacy and confidence using reservation systems.
- Sales-driven mindset with the ability to build rapport quickly.
- Professional personal presentation.
- Ability to work effectively both independently and as part of a team.
The Package:
- Salary up to £32,000 + Commission
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Reservations & Cruise Consultants employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
