At a Glance
- Tasks: Deliver top-notch sales and service support for travel bookings via calls.
- Company: Join a fun, friendly team in vibrant Southwest London.
- Benefits: Competitive pay, travel perks, and a supportive work environment.
- Other info: Great opportunities for growth and development in a dynamic team.
- Why this job: Be part of the exciting travel industry and help create unforgettable experiences.
- Qualifications: Experience in travel and GDS systems is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Reservations and Cruise Consultants to join a fun, friendly team in Southwest London. You will be responsible for delivering high-quality sales and service support via inbound and outbound calls. Both Land and Cruise departments are hiring so if you have experience within the travel industry and GDS systems please apply or reach out via my email below.
The Job:
- Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
- Handle customer enquiries efficiently, professionally, and in line with company service standards.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Deliver an exceptional customer experience on every interaction.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Meet or exceed individual sales, revenue, and commission targets.
- Promote current campaigns and monthly incentives.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Create, amend, and manage bookings using Amadeus GDS.
- Check and action Amadeus queues (Q's) daily.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
Reservations & Cruise Consultants employer: Travel Trade Recruitment
Join a vibrant and supportive team in Southwest London, where your passion for travel and customer service will be celebrated. We offer a dynamic work culture that prioritises employee growth through ongoing training and development opportunities, alongside competitive incentives and a focus on achieving personal and team success. Experience the unique advantage of working in a fun environment that values collaboration and creativity, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Cruise Consultants
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a mate or record yourself to see how you come across.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you too. Think about what you want to know about the team and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reservations & Cruise Consultants
Some tips for your application 🫡
Show Off Your Travel Experience:Make sure to highlight any experience you have in the travel industry, especially with GDS systems. We want to see how your background can bring value to our team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of GDS systems, especially Amadeus. Familiarise yourself with how to create, amend, and manage bookings, as well as how to check and action queues. This will show that you're ready to hit the ground running!
✨Show Off Your Sales Skills
Prepare examples of how you've successfully converted enquiries into bookings in the past. Think about specific situations where you identified customer needs and tailored your approach to meet them. This will demonstrate your strong sales focus and ability to deliver results.
✨Customer Experience is Key
Be ready to discuss how you ensure an exceptional customer experience. Share stories that highlight your professionalism and efficiency when handling enquiries or resolving issues. This will help convey your commitment to high-quality service.
✨Stay Updated on Travel Trends
Research current travel trends and popular destinations, especially in Europe and worldwide. Being knowledgeable about the latest campaigns and incentives will not only impress your interviewers but also show your passion for the travel industry.
