At a Glance
- Tasks: Lead the ticketing team, ensuring smooth operations and timely ticket issuance.
- Company: Established travel company with a forward-thinking approach and growth opportunities.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Office-based role with potential for out-of-hours support.
- Why this job: Join a thriving team and make an impact in the travel industry.
- Qualifications: Experience in ticketing management and expertise in GDS Amadeus/Galileo required.
The predicted salary is between 35000 - 45000 £ per year.
We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus & Galileo) expert with experience of managing a small team.
JOB DESCRIPTION
- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
- Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
- Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
- Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
- Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
- Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
- Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
- Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
- Provide out-of-hours support on a rota basis and cover operational requirements as needed.
EXPERIENCE REQUIRED
- Solid experience of hands-on managing a ticketing team for a Tour Operator is essential.
- Experience of ticketing and reissuing for multiple airlines.
- Solid experience of native GDS Amadeus and/or GDS Galileo.
- Full Rights to Work in the UK.
THE PACKAGE
Starting salary is dependent on experience and location. This is a forward-thinking company, well established, but still expanding, so great long-term career prospects available.
Airfares Ticketing Operations Lead (GDS Expert) in Peterborough employer: Travel Trade Recruitment
Join a forward-thinking and established Travel Company that values its employees and fosters a collaborative work culture. With a focus on employee growth, you will have the opportunity to develop your skills in a dynamic environment while enjoying competitive salaries and a supportive team atmosphere. Located in vibrant cities like Birmingham, Peterborough, or London, this role offers not just a job, but a meaningful career path in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Airfares Ticketing Operations Lead (GDS Expert) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge. Be ready to discuss specific scenarios where you've managed ticketing processes or resolved issues. Show them you’re not just a candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Talk about how you’ve successfully managed teams in the past and how you can bring that experience to their ticketing department. We want to see your passion for leading a team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Airfares Ticketing Operations Lead (GDS Expert) in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ticketing and managing teams, especially with GDS systems like Amadeus and Galileo. We want to see how your background fits the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Ticketing Operations Lead position. Share specific examples of your past successes in ticketing management and how you’ve led teams to achieve their goals.
Showcase Your Problem-Solving Skills:In the travel industry, things can change quickly. We love candidates who can demonstrate their ability to handle challenges, like schedule changes or ticket discrepancies. Include examples in your application that show how you’ve tackled these issues head-on.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Amadeus and Galileo. Be prepared to discuss specific scenarios where you've used these systems effectively, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Team Management Skills
Since the role involves managing a small team, think of examples that highlight your leadership style. Prepare to talk about how you've motivated your team, handled conflicts, or improved processes in your previous roles.
✨Be Ready for Operational Scenarios
Expect questions about day-to-day operations in ticketing. Think through how you would handle schedule changes, ticket match failures, or fare discrepancies. Having real-life examples will show your practical experience.
✨Demonstrate Your Problem-Solving Abilities
Crisis management is key in this role. Prepare to discuss times when you've had to escalate issues or implement contingency plans during airline disruptions. Highlight your ability to stay calm under pressure and find solutions quickly.
