At a Glance
- Tasks: Lead the ticketing department, ensuring smooth operations and timely ticket issuance.
- Company: Established travel company with a strong reputation in the industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Other info: Office-based role with flexible hours and potential for growth.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Experience in ticketing management and proficiency in GDS systems.
The predicted salary is between 30000 - 40000 € per year.
We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Travel Company. You will be responsible for the daily operations of the Fares Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover). Office based role in Birmingham, Peterborough or London.
JOB DESCRIPTION
- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
- Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
- Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
- Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
- Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
Airfares Ticketing Manager in Peterborough employer: Travel Trade Recruitment
Join a dynamic and established Travel Company as an Airfares Ticketing Manager, where you will thrive in a supportive work culture that values teamwork and excellence. With opportunities for professional growth and development, you will enjoy a competitive salary and a balanced work-life schedule, all while being based in vibrant locations like Birmingham, Peterborough, or London. This role not only offers the chance to lead a dedicated team but also to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Airfares Ticketing Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel industry, especially those who work with ticketing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your GDS skills! When you get the chance to chat with potential employers, make sure to highlight your expertise in Amadeus or Galileo. They’ll want to know how you can hit the ground running in their ticketing department.
✨Tip Number 3
Prepare for interviews by brushing up on common ticketing scenarios. Think about how you’d handle schedule changes or ticket match failures. Being ready with examples will show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Ticketing Manager role!
We think you need these skills to ace Airfares Ticketing Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ticketing and team management. We want to see how your background aligns with the role, so don’t be shy about showcasing your GDS expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Ticketing Manager position. Share specific examples from your past roles that demonstrate your skills and achievements.
Showcase Your Team Management Skills:Since this role involves managing a small team, make sure to mention any leadership experience you have. We love to see how you’ve motivated and guided your team to success in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
As a Ticketing Manager, being an expert in GDS systems like Amadeus or Galileo is crucial. Brush up on your knowledge of these platforms before the interview. Be ready to discuss specific scenarios where you've successfully managed ticketing processes using these systems.
✨Showcase Your Team Management Skills
Since you'll be managing a small team, it's important to highlight your leadership experience. Prepare examples of how you've motivated your team, resolved conflicts, or improved efficiency in past roles. This will demonstrate your capability to oversee daily operations effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding ticketing queues and schedule changes. Think of real-life situations you've faced and how you handled them. This will show your ability to maintain accuracy and service standards under pressure.
✨Understand the Bigger Picture
Familiarise yourself with the travel industry trends, especially around fare, fuel, and tax increases. Being able to discuss how these factors impact ticketing operations will impress your interviewers and show that you're proactive about staying informed.
