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- Tasks: Lead and manage inbound MICE operations for luxury travel events.
- Company: Join a top-tier luxury travel and events tour operator in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of an exciting industry, shaping unforgettable experiences for clients.
- Qualifications: Must have at least 2 years of experience in inbound MICE operations.
- Other info: This role is based in vibrant London, perfect for those who love city life.
The predicted salary is between 43200 - 72000 £ per year.
Exciting Opportunity to work within the Operations Department managing the creation, operation and product delivery of sea and river cruises, land tours and pre and post extensions as directed. The role of Operations Manager is to ensure that a high-quality product is delivered in line with Company brand standards and passenger expectation. It encompasses all aspects of the operational management of the passenger journey from tour inception and initial brochure production to the end of tour.
The Job:
• Working with Senior Manager Planning and Operations on the development of new cruises on as well as with our partner vessels. Developing innovative and interesting land tours and extensions to expand the existing portfolio via discussions with existing and new agents. Direct involvement in the compilation of new tour sheets following the set guidelines in order to bring tourins to market.
• Responsible for checking, editing and approval of brochure and advert copy to meet marketing deadlines and ensuring website information is correct. Maintaining the in-house ships manuals, hotel and ship information booklets. Producing new information booklets in time for product launch when required.
• Developing existing itineraries and implementing changes to future programmes based on passenger and field staff feedback.
• Managing the company's relationships with selected partners.
• Responsible for liaising with Land Operations Manager in the operation and contracting of all pre/post cruise arrangements, shore excursions and transportation.
• Assisting in costing of cruise and land tours working alongside Commercial Team and Land Operations Manager. Maintaining cost and budget awareness.
• Managing crisis/emergency/operational situations as required, specifically arranging alternative holiday arrangements (flights, hotels etc) liaising with senior management and updating/informing office crisis team of situation and taking on or delegating work as required to ensure a swift resolution.
• Responsible for ensuring the companies CRS and CMS systems are well managed and maintained and kept up to date with all relevant supplier and tour information etc. Also responsible for loading itineraries, ports, hotel and agent details on the CRS as quickly as possible.
Skills Required:
• Previous experience in Operations from Tour Operations in Cruise or Touring.
The Package:
• Salary £48,000 – £55,000 + Annual Bonus
• Hybrid Working in London
• We also offer competitive pension and private health cover once the probationary period is over.
Interested:
If you would like to apply please click 'APPLY' or email your cv to ,uk
Operations Manager employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Make sure to highlight your experience in Inbound MICE Operations during any networking events or industry meetups. Connecting with professionals in the luxury travel sector can give you insights and potentially lead to referrals.
✨Tip Number 2
Familiarize yourself with the latest trends in luxury travel and events. Being knowledgeable about current market demands will not only help you stand out but also show that you're passionate about the industry.
✨Tip Number 3
Consider reaching out to current or former employees of the company for informational interviews. This can provide you with valuable insider information about the company culture and expectations for the Operations Manager role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed operations in previous roles. Being able to articulate your achievements and problem-solving skills will demonstrate your capability to oversee the operations process effectively.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your minimum of 2 years experience in Inbound MICE Operations. Use specific examples from your past roles that demonstrate your ability to oversee operations from start to finish.
Showcase Your Skills: Detail the skills that are particularly relevant to the role, such as project management, team leadership, and customer service excellence. Tailor your CV and cover letter to reflect these competencies.
Express Passion for Luxury Travel: Convey your enthusiasm for the luxury travel and events sector. Share any personal experiences or insights that illustrate your commitment to providing exceptional service in this industry.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are professionally formatted.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Experience
Make sure to highlight your minimum of 2 years experience in Inbound MICE Operations. Prepare specific examples of past projects where you successfully managed operations from start to finish.
✨Understand the Luxury Market
Research the luxury travel and events sector thoroughly. Be ready to discuss trends, challenges, and what sets a luxury experience apart from standard offerings.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare to share instances where you've successfully motivated and guided a team through complex operations.
✨Prepare Questions
Have insightful questions ready about the company's operations and future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
