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- Tasks: Lead operations and drive commercial strategy for a thriving travel company.
- Company: Join a dynamic tour operator focused on growth and customer satisfaction.
- Benefits: Enjoy competitive salary, travel perks, and 25 days holiday plus more!
- Why this job: Shape the future of travel while working in a passionate, collaborative team.
- Qualifications: Experience in senior operations or commercial roles, ideally in travel.
- Other info: Contact Gemma for more details and to apply!
The predicted salary is between 43200 - 72000 £ per year.
Are you a strategic thinker with a passion for travel and a proven track record in operations and commercial leadership? My client are looking for a dynamic Operations & Commercial Director to join their executive team and help steer the next phase of the companies growth. You will possess extensive experience in retail operations and commercial strategy, with a proven track record of driving business growth and operational excellence. Do you have what it takes to be a dynamic leader, effectively manage teams and enhance the overall commercial performance of this successful tour operator? If yes, get in touch to find out more today!
Key Responsibilities- Lead and optimise day-to-day operations, ensuring smooth service delivery and outstanding customer satisfaction.
- Drive commercial strategy across all channels to meet revenue and growth targets.
- Build and manage supplier and partner relationships to maximise commercial performance.
- Lead cross-functional teams across sales, product, operations, and customer service.
- Develop KPIs and performance metrics to monitor and enhance team and business effectiveness.
- Identify market trends, risks, and opportunities; adapt strategies accordingly.
- Oversee budget planning, forecasting, and margin improvement initiatives.
- Support international expansion and innovation in product and service delivery.
- Execute the continuous improvement and efficient delivery of the companies worldwide events.
- Develop and implement strategic plans to drive operational efficiency and commercial success.
- Oversee all aspects of Operations, ensuring high standards of service, compliance, and efficiency. Implement best practices and continuous improvement initiatives to streamline processes and enhance productivity.
- Monitor and manage financial performance, including budgeting, forecasting, and cost control. Prepare and present financial reports to senior management, highlighting key metrics and actionable insights.
- Enhance the customer experience by implementing service excellence initiatives, resolving escalated issues, and continuously improving service standards.
- Proven experience in a senior operations or commercial leadership role, ideally within the travel industry.
- Strong understanding of the travel ecosystem: suppliers, booking platforms, customer experience, and logistics.
- Commercially astute with a strong grasp of P&L management and contract negotiation.
- Inspirational leader with experience managing and mentoring cross-functional teams.
- Data-driven, tech-savvy, and customer-focused.
- Excellent communication and stakeholder management skills.
- Able to thrive in a fast-paced, entrepreneurial environment.
- Play a key role in shaping the future of a high-growth travel business.
- Competitive salary + bonus structure.
- Travel perks and discounts.
- Be part of a passionate, collaborative team that loves what they do.
- 25 days holiday rising with service + Bank Holidays + birthday off + Christmas closure.
- Enhanced annual bonus scheme of up to 25%, enhanced matched pension and access to medical benefit plan.
- Worldwide travel.
Interested? Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma Thelwell on 0161 9236120 gemma@traveltraderecruitment.co.uk
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Commercial Director
✨Tip Number 1
Network within the travel industry to connect with professionals who can provide insights into the company and its culture. Attend industry events or webinars where you can meet potential colleagues and learn more about the operational challenges they face.
✨Tip Number 2
Research the latest trends in travel operations and commercial strategies. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your strategic thinking capabilities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven business growth and operational excellence in previous roles. Use metrics and KPIs to illustrate your impact, as this will resonate well with the hiring team looking for a results-oriented leader.
✨Tip Number 4
Familiarise yourself with the company's existing operations and commercial strategies. This knowledge will allow you to propose innovative ideas during your discussions, showcasing your proactive approach and genuine interest in contributing to their success.
We think you need these skills to ace Operations and Commercial Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and commercial leadership, particularly within the travel industry. Use specific examples that demonstrate your ability to drive business growth and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and passion for travel. Address how your skills align with the key responsibilities mentioned in the job description, such as leading cross-functional teams and enhancing commercial performance.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in previous roles. For instance, mention any KPIs you developed or revenue targets you exceeded to demonstrate your impact on business performance.
Follow Application Instructions: Ensure you follow the application instructions carefully. Attach your CV and any other required documents as specified, and consider reaching out to Gemma Thelwell if you have any questions about the application process.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Strategic Thinking
As an Operations and Commercial Director, strategic thinking is key. Prepare examples of how you've successfully developed and implemented strategies that drove business growth in your previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in managing cross-functional teams. Be ready to discuss specific instances where you inspired and mentored team members to achieve operational excellence.
✨Understand the Travel Ecosystem
Familiarise yourself with the travel industry landscape, including suppliers, booking platforms, and customer experience. This knowledge will help you answer questions confidently and show your passion for the sector.
✨Prepare for Financial Discussions
Since the role involves P&L management and budgeting, brush up on your financial acumen. Be prepared to discuss how you've managed budgets and improved margins in past positions.