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- Tasks: Design bespoke travel experiences and manage client journeys from enquiry to return.
- Company: Award-winning UK travel specialist with a supportive and ambitious culture.
- Benefits: Competitive salary, travel perks, and opportunities for professional development.
- Other info: Join a sociable team with excellent staff retention and growth opportunities.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and a strong knowledge of North America.
The predicted salary is between 30000 - 40000 £ per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after-sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first-hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
- Experience in travel sales, ideally in tailor-made or group travel
- Strong knowledge and passion for North America (first-hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target-driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Resilient, proactive, and solution-focused approach to sales
- Full rights to live and work in the UK (UK applicants only)
Desirable:
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
North America Travel Specialist employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North America Travel Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant online groups. The more people you know, the better your chances of landing that North America Travel Specialist role.
✨Tip Number 2
Show off your passion for North America! When chatting with potential employers, share your travel experiences and insights about the destinations. This will not only demonstrate your expertise but also your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to tailor-made travel sales. Think about how you would handle specific client enquiries and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace North America Travel Specialist
Some tips for your application 🫡
Show Your Passion for North America: When writing your application, let your love for North America shine through! Share personal travel experiences and how they’ve shaped your understanding of the destinations. We want to see that you’re not just knowledgeable but genuinely excited about creating amazing travel experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in travel sales, especially in tailor-made or group travel. We’re looking for someone who can design bespoke itineraries, so showcase any past successes in this area to grab our attention!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your skills and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your North America
Brush up on your knowledge of North America! Be prepared to discuss your favourite destinations, experiences, and any unique travel tips you can share. This will show your passion and expertise, which is crucial for the role.
✨Tailor Your Responses
When answering questions, relate your experiences to the specific requirements of the job. Highlight your previous work in travel sales and how you've successfully designed bespoke itineraries that exceeded client expectations.
✨Showcase Your Customer Service Skills
Prepare examples that demonstrate your exceptional customer service abilities. Think of times when you turned a challenging situation into a positive experience for a client, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.