At a Glance
- Tasks: Help customers book amazing cruises and provide top-notch service.
- Company: Join a vibrant and successful luxury travel company.
- Benefits: Competitive salary, remote work, travel discounts, and training opportunities.
- Other info: Full-time role with sociable hours and great career development.
- Why this job: Be part of the exciting cruise industry with uncapped earnings potential.
- Qualifications: Sales and customer service experience, excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We're ready to welcome you onboard this Luxury Travel Team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working remotely, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic, great sociable hours and uncapped earnings potential.
What you will be doing:
- Acting as the first point of contact for guests and travel agents, by phone and email
- Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades
- Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
- Dealing with guest complaints by phone and email, resolving as quickly as possible
- Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation
- Dealing with on tour emergencies
- Liaising with guests/agents advising of any changes to existing bookings
- Achieving set objectives and targets for both brands
- Attending regular in-house and external product training events to ensure excellent product knowledge
Experience Required:
- Excellent telephone manner, confident communicator and a positive and hard-working work ethic
- Previous sales and customer service experience is required within this fast-paced environment
- Motivation and drive to want to learn about the destinations sold
- Good working knowledge of Sabre or a GDS system (Preferred)
- Previous travel sales experience required
- Previous experience using a reservations/administration system
- Working knowledge of Microsoft applications
THE PACKAGE:
Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working!
Interested? Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on 0161 9236120.
Luxury Travel Specialist in Manchester employer: Travel Trade Recruitment
Join a dynamic and thriving Luxury Travel Team where your passion for cruise travel and exceptional customer service will be truly valued. With a focus on employee development, you will receive comprehensive training and enjoy the flexibility of remote working, alongside competitive earnings potential and exclusive travel discounts. This is an exciting opportunity to grow within a vibrant company that prioritises both personal and professional growth in the fast-paced travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel Specialist in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment who are looking for fresh talent for roles like Luxury Travel Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment and give you a leg up for your Luxury Travel Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Luxury Travel Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Luxury Travel Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Luxury Travel Specialist role at Travel Trade Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Luxury Travel Specialist position at Travel Trade Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Luxury Travel Specialist.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment.
