At a Glance
- Tasks: Help customers book amazing cruises and provide top-notch service.
- Company: Join a vibrant travel company in the heart of Manchester.
- Benefits: Enjoy remote work options, travel discounts, and uncapped earnings potential.
- Other info: Full-time role with sociable hours and opportunities for growth.
- Why this job: Be part of an exciting industry with great training and a fun team culture.
- Qualifications: Previous sales and customer service experience is essential; travel knowledge is a plus.
The predicted salary is between 15600 - 36400 € per year.
We're ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working on a hybrid basis from their office in city centre Manchester, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic up to £26k pa DOE, great sociable hours and uncapped earnings potential.
What you will be doing:
* Acting as the first point of contact for guests and travel agents, by phone and email
* Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades
* Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
* Dealing with guest complaints by phone and email, resolving as quickly as possible
* Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation
* Dealing with on tour emergencies
* Liaising with guests/agents advising of any changes to existing bookings.
* Achieving set objectives and targets for both brands
* Attending regular in-house and external product training events to ensure excellent product knowledge
EXPERIENCE REQUIRED:
As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made.
* Good working knowledge of Sabre or a GDS system (Preferred)
* Previous travel sales experience required
* Previous experience using a reservations/administration system
* Working knowledge of Microsoft applications
THE PACKAGE:
Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, working 38 hours a week, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable up to £26k, but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working!
Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on 0161 9236120 gemma@traveltraderecruitment.co.uk
Luxury Travel Consultant in Manchester employer: Travel Trade Recruitment
Join a dynamic and thriving Luxury Travel Company in the heart of Manchester, where your passion for travel and exceptional customer service will be celebrated. With a strong focus on employee development, you will receive comprehensive training and have access to exciting growth opportunities, all while enjoying competitive pay, sociable hours, and enticing travel discounts. Experience a vibrant work culture that values teamwork and innovation, making it an ideal place for those seeking a rewarding career in the cruise industry.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel Consultant in Manchester
✨Tip Number 1
Familiarise yourself with the cruise industry and current trends. Being knowledgeable about popular destinations, cruise lines, and customer preferences will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for guests, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Network with professionals in the travel industry. Attend events or join online forums where you can connect with others who work in travel sales or customer service, as they may provide valuable insights or referrals.
✨Tip Number 4
Showcase your passion for travel during any interactions. Whether it's through your enthusiasm in conversations or sharing personal travel experiences, demonstrating your love for the industry can make a positive impression.
We think you need these skills to ace Luxury Travel Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and customer service, particularly within the travel industry. Emphasise any previous roles where you dealt with reservations or customer enquiries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the cruise industry and your enthusiasm for providing excellent customer service. Mention specific skills that align with the job description, such as communication and problem-solving abilities.
Showcase Relevant Skills:In your application, clearly outline your familiarity with GDS systems like Sabre and any experience you have with Microsoft applications. This will demonstrate your readiness for the role and your ability to adapt quickly.
Follow Application Instructions:Ensure you follow the application instructions carefully. Attach your CV and any other required documents, and double-check that you've included all necessary information before submitting your application through our website.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel, especially cruises, as this will resonate with the interviewers and show that you are genuinely interested in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you resolved complaints or went above and beyond for a customer, as this is crucial for a Luxury Travel Consultant.
✨Familiarise Yourself with Cruise Products
Research the different cruise lines and products offered by the company. Being knowledgeable about their offerings will not only impress the interviewers but also allow you to answer questions more confidently and demonstrate your readiness for the role.
✨Practice Your Communication Skills
Since the role involves a lot of communication with guests and travel agents, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends or family to refine your telephone manner and ensure you come across as professional and approachable.
