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For Companies At a Glance
- Tasks: Join us as a Luxury Cruise Consultant, delivering top-notch service to luxury travellers.
- Company: Be part of the Rolls Royce of cruise specialists, renowned for excellence.
- Benefits: Enjoy hybrid work in London and amazing travel perks.
- Why this job: Engage with discerning clients and enhance their travel experiences while developing your career.
- Qualifications: No specific qualifications required; just a passion for luxury travel and great customer service.
- Other info: Opportunity to attend exclusive client events and ship visits.
The predicted salary is between 28000 - 42000 £ per year.
My client, known as the Rolls Royce of cruise only specialists, is seeking a Luxury Cruise Consultant to join them, focusing on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
- Sales
- Answer telephones promptly and courteously, with a smile. We aim to answer all calls within three rings.
- Deal with enquiries professionally.
- Keep up to date with new products on the market, new brochures, special offers, etc.
- Maximise earning potential of each client by offering air upgrades, additional hotel nights, etc.
- Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls.
- Ensure clients' passports are up to date, visa and health requirements are advised, and clients are fully covered by insurance.
- Follow up on all enquiries, quotes, brochure requests by phone or email.
- Telephone selected clients with new cruise line information, event details, or offers.
- Proactively develop business through consistent follow-up of sales leads.
- Administration
- Keep files and booking and client records fully up to date, ensure payments made, documentation passed on in a timely manner.
- Handle new enquiries adding names and email addresses to mailing list.
- Ensure presentation of all information is in accordance with company policies.
- Ensure client preferences, interests, details, etc. are added to client records.
- Ensure appropriate information is added to Knowledge Base.
- Assist with general office duties as required.
- Customer Relations
- Attend and host ship visits.
- Attend and host client functions.
- Take a leading role amongst your colleagues at client events and for client consultations.
- Develop personal relationships with clients/suppliers.
- In the absence of the Reservations Manager, attend to customer relations issues.
- Business Development
- Take an active role in proposing improvements to systems, products sold, and working practices.
- Be prepared to develop and act upon the proposals you make.
- Working with the Reservations Manager, help identify training needs and be proactive in addressing these needs.
- Assist and support the Reservations Manager with proactive and positive suggestions and ideas.
Package
- Up to £35,000
- Hybrid in London
- Amazing travel benefits
Interested? Apply here or email.
Luxury Cruise Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Cruise Consultant
✨Tip Number 1
Familiarise yourself with the luxury cruise market. Research the latest trends, popular destinations, and high-end cruise lines to demonstrate your knowledge during interviews. This will show that you're genuinely interested in the role and can provide valuable insights to clients.
✨Tip Number 2
Network with professionals in the travel and luxury cruise industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals. Building relationships can give you an edge when applying for this position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from your past experiences where you've gone above and beyond for a client. Being able to articulate these stories will help you stand out as someone who can deliver the exceptional buying experience they seek.
✨Tip Number 4
Stay updated on the latest health and safety regulations related to travel. Understanding these requirements will not only help you assist clients better but also demonstrate your commitment to their well-being, which is crucial in the luxury travel sector.
We think you need these skills to ace Luxury Cruise Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury travel or customer service. Emphasise any previous roles where you dealt with high-end clients or managed complex bookings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury travel and your understanding of the unique needs of discerning travellers. Mention specific examples of how you've provided exceptional customer service in the past.
Showcase Your Knowledge: Demonstrate your knowledge of the cruise industry in your application. Mention any recent trends, popular destinations, or luxury cruise lines that you are familiar with to show your enthusiasm and expertise.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Passion for Luxury Travel
Make sure to express your enthusiasm for luxury travel during the interview. Share personal experiences or knowledge about high-end cruise lines and destinations, as this will demonstrate your genuine interest in the role and the industry.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might need to handle a mock client enquiry. Practise responding to various scenarios, focusing on providing exceptional customer service and showcasing your problem-solving skills.
✨Familiarise Yourself with Current Trends
Stay updated on the latest trends in luxury cruising, including new ships, itineraries, and exclusive offers. Being knowledgeable about current products will help you impress the interviewers and show that you are proactive in your approach.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of client interaction, highlight your communication skills. Be clear and articulate in your responses, and don’t forget to listen actively to the interviewers’ questions, showing that you value their input.
