Are you an experienced Travel Manager with a passion for delivering exceptional customer service and driving sales?
This is an exciting opportunity to join a well-established, luxury tailor-made travel company as they expand into retail travel, opening a brand-new store on the boarders of Berkshire and West London. This is a fantastic opportunity to play a key role in an exciting new chapter for the business, leading a team of travel experts and helping establish the store within the local community.
This is a hands-on leadership role, as a Travel Manager, you will take overall responsibility for the commercial performance and day-to-day operations of the retail travel branch.
Key responsibilities include:
- Taking ownership of store performance, including sales, conversion, profitability and service standards.
- Leading, coaching and developing a team to achieve sales targets and deliver outstanding results.
- Recruiting new team members, conducting regular one-to-ones and performance reviews, and supporting career development.
- Creating a positive, collaborative and results-driven team environment.
- Delivering a premium, client-focused experience and ensuring the highest standards of service throughout the customer journey.
- Building long-term client relationships to encourage repeat business and recommendations.
- Driving local business growth through networking, events, marketing initiatives and community partnerships.
- Supporting the team with sales opportunities and personally selling holidays where required.
- Managing rotas, staffing levels and the smooth day-to-day running of the store.
- Acting as the senior company representative within the retail location and identifying opportunities to improve performance.
Skills Required:
- Experience within the travel industry
- A passion for travel and creating memorable customer experiences.
- Strong leadership skills, with experience coaching and motivating a team to achieve targets.
- A successful track record in sales, business development or retail performance.
- The ability to identify opportunities to grow sales and develop a strong local client base.
- Strong organisational skills and the ability to manage competing priorities.
- Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and SharePoint.
Hours:
- This is a full-time position, working 37 hours per week across five days out of seven.
- The role will include a mixture of weekday, evening and weekend shifts (one full weekend off each month).
- Monday-Friday: 10am-8pm, Saturday: 9am-7pm, Sunday: 10:30am-5pm
Package:
- Competitive salary and benefits package.
- Private medical insurance.
- 25 days' annual leave, increasing to 30 days with length of service.
- An additional day off for your birthday.
- A paid volunteering day each year.
- Health cash plan, including support with everyday healthcare costs.
- Enhanced family leave and pension scheme.
- Life insurance.
- Exclusive travel discounts for you, friends and family.
- Access to gym, fitness and wellbeing discounts.
- Employee assistance and wellbeing support.
- Retail discounts and cashback offers.
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Travel Manager in London employer: Travel Trade Recruitment
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