Senior Flights Consultant in London

Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!

We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!

As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team.

You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training.

This role combines leadership responsibilities with hands‑on expertise in flight administration and customer service.

The role

• Lead group allocations and group booking processes
• Manage basic customer relations issues and elevate when necessary
• Ensure accurate reconciliation and reporting
• Streamline team processes to improve efficiency and accuracy
• Motivate and support team members to achieve service and performance targets
• Act as the primary point of contact for team queries and problem‑solving
• Liaise with CSC Management on training needs and development plans
• Deliver in‑house systems training and flight training for new and existing team members
• Share best practices and foster a culture of continuous improvement

The person

• Minimum 2-3 years travel industry experience (flight operations preferred)
• Strong airline knowledge
• Proven leadership or team coordination experience
• Excellent communication and interpersonal skills
• High attention to detail and ability to work under pressure
• Confident with Microsoft programs (Excel essential)
• Travel & Tourism Certification ideal but not essential

The package

• Flexible hybrid working model
• Wellbeing program & learning opportunities
• 25 days annual leave + bank holidays
• Familiarisation trips to experience our premium products
• Work From Anywhere for up to 10 days per year
• Highly engaged team and great company culture

Interested?

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