At a Glance
- Tasks: Deliver top-notch sales and service support for travel bookings via calls.
- Company: Join a fun, friendly team in vibrant Southwest London.
- Benefits: Earn up to £32,000 plus commission and enjoy a dynamic work environment.
- Other info: Be part of a high-performing team with opportunities for growth and learning.
- Why this job: Make dreams come true by helping customers plan their perfect trips.
- Qualifications: Experience in travel and GDS systems is a plus; strong communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for a Reservations and Cruise Consultant to join a fun, friendly team in Southwest London. You will be responsible for delivering high‑quality sales and service support via inbound and outbound calls.
Responsibilities:
- Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
- Handle customer enquiries efficiently, professionally, and in line with company service standards.
- Provide accurate general and destination‑specific travel advice for worldwide and European travel products.
- Deliver an exceptional customer experience on every interaction.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Meet or exceed individual sales, revenue, and commission targets.
- Promote current campaigns and monthly incentives.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Create, amend, and manage bookings using Amadeus GDS.
- Check and action Amadeus queues (Q's) daily.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Perform general administrative duties related to reservations and call handling.
- Maintain accurate records and documentation in line with company procedures.
- Work collaboratively as part of a high‑performing call centre team.
- Attend weekly staff meetings and general company meetings as required.
- Maintain up‑to‑date product, destination, and airline knowledge by attending training sessions.
- Adapt to changing business needs and support wider team objectives when required.
Skills Required:
- Strong customer service focus with excellent communication skills (verbal and written).
- Proven ability to work under pressure in a fast‑paced call centre environment.
- Strong organisational and time‑management skills.
- Excellent worldwide destination and airline knowledge.
- Strong computer literacy and confidence using reservation systems.
- Sales‑driven mindset with the ability to build rapport quickly.
- Professional personal presentation.
- Ability to work effectively both independently and as part of a team.
Package:
Salary up to £32,000 + commission.
Reservations & Cruise Consultants in London employer: Travel Trade Recruitment
Join our vibrant team in Southwest London as a Reservations and Cruise Consultant, where you'll enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries up to £32,000 plus commission, we offer a dynamic environment that encourages collaboration and excellence in customer service, making every day rewarding and meaningful. Experience the thrill of the travel industry while working with a passionate team dedicated to delivering exceptional experiences for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Cruise Consultants in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being friendly, professional, and clear in your communication.
✨Tip Number 3
Be ready to showcase your sales skills! Think of examples where you've successfully converted enquiries into bookings or provided exceptional customer service. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Reservations & Cruise Consultants in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in the travel industry and with GDS systems. We want to see how your background aligns with what we’re looking for, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Reservations & Cruise Consultant role. Use keywords from the job description to show us you understand what we need and how you fit into our team.
Be Personable:Since this role is all about delivering exceptional customer service, let your personality shine through in your written application. We love a friendly tone that reflects your communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of worldwide destinations and airlines. Familiarise yourself with the GDS systems, especially Amadeus, as this will show you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or exceeded customer expectations, as this is key for a role focused on high-quality sales and service support.
✨Practice Your Sales Pitch
Since the role requires a strong sales focus, practice how you would identify customer needs and convert enquiries into bookings. Be ready to discuss any sales targets you've met in previous roles and how you achieved them.
✨Be a Team Player
Highlight your ability to work collaboratively in a team environment. Share experiences where you’ve supported colleagues or contributed to team objectives, as this will resonate well with the company’s emphasis on teamwork.
