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- Tasks: Design bespoke travel experiences and manage client journeys from enquiry to return.
- Company: Award-winning UK travel specialist with a supportive and ambitious culture.
- Benefits: Competitive salary, hybrid working, 28 days leave, and exciting educational trips.
- Other info: Join a sociable team with excellent career growth and training opportunities.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and strong knowledge of North America required.
The predicted salary is between 30000 - 34000 £ per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after-sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first-hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
- Experience in travel sales, ideally in tailor-made or group travel
- Strong knowledge and passion for North America (first-hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target-driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Resilient, proactive, and solution-focused approach to sales
- Full rights to live and work in the UK (UK applicants only)
Desirable:
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
Package & Benefits
- Competitive basic salary £30-34k depending on experience + sales related bonus
- 28 days annual leave (including bank holidays, increasing with service)
- Hybrid working model (3 days office / 2 days home)
- Standard working hours: Monday–Friday, 9:00am–5:30pm (1-hour lunch)
- Occasional Saturdays work with time off in lieu
- Regular educational trips to North America
How to Apply
If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role.
North America Travel Specialist in London employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North America Travel Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend travel fairs, webinars, or local meetups where you can connect with industry professionals. You never know who might have a lead on your dream job!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to travel sales. Use your passion for North America to share personal experiences that highlight your expertise and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at StudySmarter.
We think you need these skills to ace North America Travel Specialist in London
Some tips for your application 🫡
Show Your Passion for North America: Make sure to highlight your love for North America in your application. Share any personal travel experiences or unique insights you have about the destinations, as this will resonate with us and show that you're genuinely interested in the role.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. Use keywords from the listing, especially around customer service and travel sales, to catch our eye and demonstrate your fit for the position.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’re the right person for the job. Avoid fluff and focus on your relevant experience and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your North America
Brush up on your knowledge of North America! Familiarise yourself with popular destinations, hidden gems, and unique experiences. Being able to share personal travel stories or insights will show your passion and expertise during the interview.
✨Tailor Your Responses
When answering questions, relate your experience directly to the role. Highlight specific examples of how you've designed bespoke itineraries or provided exceptional customer service in previous roles. This will demonstrate your suitability for the position.
✨Showcase Your Sales Skills
Prepare to discuss your sales achievements and how you’ve met or exceeded targets in the past. Be ready to explain your approach to turning enquiries into bookings, as this is crucial for the role of a North America Travel Expert.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, team dynamics, or upcoming educational trips to North America. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.