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- Tasks: Design bespoke travel experiences and manage client journeys from enquiry to return.
- Company: Award-winning UK travel specialist with a supportive and ambitious culture.
- Benefits: Competitive salary, uncapped commission, hybrid working, and 28 days annual leave.
- Other info: Join a sociable team with opportunities for educational trips and career growth.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and strong knowledge of North America.
The predicted salary is between 30000 - 40000 ÂŁ per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor‑made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high‑quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor‑made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor‑made and group travel enquiries via phone, email, and occasional face‑to‑face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after‑sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first‑hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
- Experience in travel sales, ideally in tailor‑made or group travel
- Strong knowledge and passion for North America (first‑hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target‑driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Resilient, proactive, and solution‑focused approach to sales
Desirable:
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
Package & Benefits
- Competitive basic salary + uncapped commission + performance bonus
- 28 days annual leave (including bank holidays, increasing with service)
- Hybrid working model (3 days office / 2 days home)
- Standard working hours: Monday‑Friday, 9:00am‑5:30pm (1‑hour lunch)
- Occasional Saturday work with time off in lieu
- Regular educational trips to North America
North America Travel Expert in London employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North America Travel Expert in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with North America. Attend travel fairs or local meet-ups to make new contacts and get your name out there.
✨Tip Number 2
Show off your passion for North America! When chatting with potential employers, share your personal travel stories and insights. This not only showcases your expertise but also helps you connect on a personal level.
✨Tip Number 3
Prepare for interviews by researching the company’s offerings and recent news. Tailor your responses to highlight how your skills can help them create those bespoke travel experiences they’re known for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace North America Travel Expert in London
Some tips for your application 🫡
Show Your Passion for North America: When writing your application, let your love for North America shine through! Share your travel experiences and how they’ve shaped your understanding of the destinations. We want to see that you’re not just knowledgeable but genuinely excited about creating amazing travel experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in travel sales, especially in tailor-made or group travel. We’re looking for someone who can design bespoke itineraries, so give us examples of how you've done this in the past!
Communicate Clearly: Your written communication skills are key in this role, so ensure your application is clear and well-structured. Use a friendly tone, and don’t forget to proofread for any typos or errors. We appreciate attention to detail, and it starts with your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your North America
Brush up on your knowledge of North America! Familiarise yourself with popular destinations, hidden gems, and unique experiences. Be ready to share your own travel stories and how they can inspire bespoke itineraries for clients.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exceptional customer service abilities. Think about times when you went above and beyond for a client or resolved a tricky situation. This role is all about building rapport, so let your passion for helping others shine through!
✨Master the Sales Process
Understand the full sales process from enquiry to booking confirmation. Be ready to discuss how you handle enquiries and turn them into bookings. Highlight any experience you have with sales targets and how you’ve successfully met or exceeded them in the past.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple priorities. Share specific strategies you use to stay on top of bookings and ensure accuracy in all details. This will show that you’re ready to handle the fast-paced environment of travel sales.