At a Glance
- Tasks: Provide GDS support and troubleshoot queries for travel advisors and internal teams.
- Company: Join a well-established Corporate/Leisure Travel association in London.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in the travel industry.
- Qualifications: 3-5 years experience with Travelport and strong customer service skills.
The predicted salary is between 40000 - 40000 £ per year.
Are you experienced within the Travel Industry and knowledgeable of all things flight / GDS?
Do you have a strong understanding of Travelport, amongst other CRS systems?
We have the role for you!
We are working with a well-established Corporate / Leisure Travel association, who are looking for a GDS whizz, to join the team within a Support Specialist position in London.
This position provides all levels of GDS and technical product support to the companies advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure.
The role
- Support queries raised to the GDS Help Desk (Service desk)
- Assist with GDS related questions (Formats, workflow, processes and configurations)
- Manage all new advisors onboarding and offboarding (Agency implementations)
- Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
- Support Implementation of new client OBTs/BTA cards
- Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
- Support new product developments and rollouts that encroach on the GDS.
- GDS Software installation & support
- Support GDS Hotel rate code loading and ongoing maintenance
- Set up / troubleshoot bespoke itinerary configurations (Trip Case / Navitas Itin-X)
- Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
- Identify and share changes and updates related to the GDS with operational leaders.
- Set up / Support Sabre Red apps and scripts.
- Set up / Support Galileo Navitas products.
- Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
- Support Compleat (mid-office) updates where required.
- Support GDS audits as and when required.
- Support questions and troubleshoot for all GDS & GDS Tools
- Evaluate and elevate where training needs are identified (Advisors).
- Evaluate and elevate issues to IT and other operational teams where necessary.
- Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
- Ensure that all internal process documents are kept up to date.
- Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.
The person
- Advanced knowledge of the travel industry is essential.
- 3 -5 years' experience (fully proficient) working with Travelport (back end)
- Travelport script knowledge essential - Smart Buttons preferably
- Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
- Ability to move projects and share updates in a timely manner with the project owner.
- Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
- Excellent oral and written communication skills are essential.
- Must have exceptional customer service skills.
- Flexibility to support the needs of the business.
The package
- A salary of circa £40,000 (depending on experience)
- Hybrid working (Lovely West End offices) - fully remote also considered for the right candidate
- Statutory Pension Scheme
- Annual Leave Entitlement: 25 days plus 8 public holidays
- Medicash Level 2
- BUPA Dental Level 1
- Discretionary Bonus of 5%
- Life Insurance 2 x Annual salary
- Health Assured EAP
- #J-18808-Ljbffr
Help Desk / Technical GDS Support in London employer: Travel Trade Recruitment
Join a leading Travel Management Company in the vibrant City of London, where we pride ourselves on delivering premium service and fostering a collaborative work culture. As a Senior Travel Consultant, you'll benefit from competitive salaries, ongoing professional development opportunities, and a supportive environment that values your expertise in Amadeus and international travel. Experience the unique advantage of working in one of the world's most dynamic cities, surrounded by a team dedicated to excellence and innovation in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk / Technical GDS Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk / Technical GDS Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment!
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
