At a Glance
- Tasks: Support customers post-booking, ensuring smooth and enjoyable holiday experiences.
- Company: Award-winning cruise company known for exceptional customer service.
- Benefits: Salary up to £28k, excellent discounts, free fam trips, and career progression.
- Other info: Hybrid role in Cheshire with flexible working options.
- Why this job: Join a vibrant team and make holidays unforgettable for customers.
- Qualifications: Passion for travel, previous industry experience, and strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
An exciting opportunity has arisen to join a successful, award-winning cruise company with a strong reputation for delivering exceptional customer experiences.
They are looking for a dedicated, enthusiastic and customer-focused Travel Industry Professional to join a vibrant Post Booking Services team.
If you enjoy helping customers, have a keen eye for detail and love making holiday experiences as smooth and enjoyable as possible, this could be the perfect next step in your career.
The role in a nutshell
As part of the Post Booking Services team, you'll play an important role in supporting customers after they've booked their holiday.
Working closely with the Head of Department, Team Leaders and wider team, you'll handle a variety of customer service, concierge and aftersales responsibilities, ensuring every detail is taken care of.
Key Responsibilities
- Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
- Provide post-booking support, including itinerary updates, booking amendments and special requests.
- Manage travel documentation and administrative tasks accurately and efficiently.
- Keep customers informed with timely updates and relevant travel information.
- Work collaboratively with internal departments to deliver a seamless customer experience.
- Maintain a professional, friendly and customer-focused approach at all times.
- Arrange and book flights, hotels, transfers and tour elements for package holidays.
Experience required
- A genuine passion for travel, holidays and cruises.
- Previous experience within the travel industry is essential.
- A positive, proactive approach with excellent problem-solving skills.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
- Good working knowledge of Microsoft Excel and general computer applications.
- A flexible and motivated team player who can also work independently.
- Previous experience within the airline industry would be advantageous.
Package
This is a full-time role, with Saturdays on a rota basis.
Salary up to £28k depending on experience.
- Excellent discounts offered
- free fam trips
- personal development and progression opportunities within the business.
This isn't a fully remote position, it is a hybrid role in Cheshire.
- UK based candidates need only apply
- #J-18808-Ljbffr
Customer Service Concierge in Lancaster employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Concierge in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travel Trade Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travel Trade Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Concierge in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travel Trade Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Travel Trade Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travel Trade Recruitment!
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
