At a Glance
- Tasks: Provide top-notch GDS support and troubleshoot travel tech issues.
- Company: Join a leading Corporate/Leisure Travel association in London.
- Benefits: Competitive salary, hybrid working, generous leave, and health perks.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team shaping the future of travel technology.
- Qualifications: 3-5 years in travel tech with strong GDS knowledge required.
The predicted salary is between 40000 - 40000 £ per year.
Are you experienced within the Travel Industry and knowledgeable of all things flight / GDS?
Do you have a strong understanding of Travelport, amongst other CRS systems?
We have the role for you!
We are working with a well-established Corporate / Leisure Travel association, who are looking for a GDS whizz, to join the team within a Support Specialist position in London.
This position provides all levels of GDS and technical product support to the companies advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure.
The role
- Support queries raised to the GDS Help Desk (Service desk)
- Assist with GDS related questions (Formats, workflow, processes and configurations)
- Manage all new advisors onboarding and offboarding (Agency implementations)
- Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
- Support Implementation of new client OBTs/BTA cards
- Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
- Support new product developments and rollouts that encroach on the GDS.
- GDS Software installation & support
- Support GDS Hotel rate code loading and ongoing maintenance
- Set up / troubleshoot bespoke itinerary configurations (Trip Case / Navitas Itin-X)
- Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
- Identify and share changes and updates related to the GDS with operational leaders.
- Set up / Support Sabre Red apps and scripts.
- Set up / Support Galileo Navitas products.
- Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
- Support Compleat (mid-office) updates where required.
- Support GDS audits as and when required.
- Support questions and troubleshoot for all GDS & GDS Tools
- Evaluate and elevate where training needs are identified (Advisors).
- Evaluate and elevate issues to IT and other operational teams where necessary.
- Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
- Ensure that all internal process documents are kept up to date.
- Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.
The person
- Advanced knowledge of the travel industry is essential.
- 3 -5 years' experience (fully proficient) working with Travelport (back end)
- Travelport script knowledge essential - Smart Buttons preferably
- Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
- Ability to move projects and share updates in a timely manner with the project owner.
- Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
- Excellent oral and written communication skills are essential.
- Must have exceptional customer service skills.
- Flexibility to support the needs of the business.
The package
- A salary of circa £40,000 (depending on experience)
- Hybrid working (Lovely West End offices) - fully remote also considered for the right candidate
- Statutory Pension Scheme
- Annual Leave Entitlement: 25 days plus 8 public holidays
- Medicash Level 2
- BUPA Dental Level 1
- Discretionary Bonus of 5%
- Life Insurance 2 x Annual salary
- Health Assured EAP
- #J-18808-Ljbffr
Help Desk / Technical GDS Support employer: Travel Trade Recruitment
Join a leading Travel Management Company in the vibrant City of London, where we pride ourselves on delivering premium service and fostering a collaborative work culture. As a Senior Travel Consultant, you'll benefit from competitive salaries, ongoing professional development opportunities, and a supportive environment that values your expertise in Amadeus and international travel. Experience the unique advantage of working in one of the world's most dynamic cities, surrounded by a team dedicated to excellence and innovation in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk / Technical GDS Support
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment who are looking for fresh talent for roles like Help Desk / Technical GDS Support.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment and give you a leg up for your Help Desk / Technical GDS Support application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Help Desk / Technical GDS Support openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Help Desk / Technical GDS Support
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Help Desk / Technical GDS Support role at Travel Trade Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Help Desk / Technical GDS Support position at Travel Trade Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Help Desk / Technical GDS Support.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment.
