Travel Trade Recruitment seeks an experienced Customer Experience & Operations Manager for a London-based travel company focusing on cycling holidays. You will own the post-sales function, ensuring exceptional customer journeys from booking to holiday completion.
You will lead the team, govern end-to-end operations, manage international events, and drive improvements using automation and data. Hybrid working with a Holborn base and some remote Fridays.
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Head of Post-Sales & CX — Travel Cycling Tours employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
