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- Tasks: Manage flight bookings and enhance customer experiences in a luxury travel environment.
- Company: Join a leading Luxury Tour Operator with a vibrant team in London.
- Benefits: Competitive salary, flexible working, generous leave, and learning opportunities.
- Other info: Enjoy familiarisation trips and family travel discounts while making a difference.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: 1 year of travel industry experience and strong customer service skills.
The predicted salary is between 26000 - 26000 £ per year.
Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you! We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London.
Key Responsibilities
- Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards.
- Action schedule changes promptly in the best interest of clients and business requirements.
- Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required.
- Support the Flight Desk Team and Customer Service & Communication team during crisis calls.
- Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry.
- Share knowledge and collaborate with team members to improve processes and outcomes.
- Maximise every opportunity to enhance customer experience and support revenue growth.
- Deliver exceptional service to discerning customers who book high-value trips.
Experience Required
- Minimum of 1 year travel industry experience.
- Strong Airline knowledge.
- GDS knowledge (desirable).
- Exceptional customer service skills.
- Excellent written and oral communication competency.
- High attention to detail and accuracy.
- Ability to work under pressure and adapt to changing priorities.
- Confident with Microsoft programs.
The package:
- Salary - circa £26,000.
- Flexible workplace culture with hybrid working model.
- 5 weeks of annual leave plus bank holidays.
- Learning Allowance, access funds to use towards your learning and development.
- Experience our premium products through familiarisation trips.
- Opportunity to Work From Anywhere for up to 20 days per year.
- Opportunities for giving back through our One Tomorrow Foundation and volunteer leave.
- Paid Parental Leave.
- Employee Assistant Program.
- Family and Friends travel discounts.
- Highly engaged team and great company culture.
Interested? Please click APPLY now, or contact joe@traveltraderecruitment.co.uk.
Flights Administrator employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for a Flights Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your airline knowledge and GDS systems. Make sure you can confidently discuss your experience with flight bookings and customer service. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making the application process smooth and easy, so don’t miss out on the opportunity to join a fantastic team in the travel industry.
We think you need these skills to ace Flights Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry and any relevant flight booking roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your airline knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Flights Administrator role. Share specific examples of how you've delivered exceptional customer service or handled flight bookings in the past.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We love candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our lovely team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially around flight bookings and airline operations. Familiarise yourself with common GDS systems, as this could come up in conversation.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a client, as this role is all about enhancing customer experience.
✨Excel at Excel
Since the job requires confident use of Microsoft Excel, be ready to discuss your experience with it. You might even want to practice some basic functions or data entry tasks to demonstrate your proficiency during the interview.
✨Stay Calm Under Pressure
This role involves handling crisis calls and adapting to changing priorities. Be prepared to talk about times when you've successfully managed stressful situations and how you prioritised tasks effectively.