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- Tasks: Arrange travel for VIP clients, from flights to hotels, ensuring top-notch service.
- Company: Leading provider of Corporate Travel Services with a focus on high-touch customer care.
- Benefits: Generous holiday allowance, private healthcare, life insurance, and volunteering opportunities.
- Why this job: Join a dynamic team and make a real impact in the corporate travel industry.
- Qualifications: Fluent in Spanish, French, or German with experience in business travel consulting.
- Other info: Exciting opportunities for career growth and potential overseas work.
The predicted salary is between 36000 - 60000 £ per year.
Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants. Do you speak Spanish, French or German and have hands on corporate travel experience? Can you book, ticket, re-issue and amend on Amadeus or any other GDS platform? This newly established team dedicate premium high-touch services to a portfolio of high-value and VIP customers across the European Market. For this role you will need to thrive in a complex fast paced environment and be able to take full ownership of the end-to-end customer journey. Does this sound like your perfect role, get in touch today to find out more.
JOB DESCRIPTION:
- Arranging all travel from flights to car hire to hotels etc
- Prioritise VIP and high-touch customers using dedicated routing views priority queues and tagging
- Create modify reissue and cancel bookings using Amadeus (or other GDS platforms)
- Handle complex fare constructions ticketing rules exchanges refunds and revalidations
- Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution-focused service.
- Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes
- Participate in structured communication loops to ensure alignment on customer needs and regional priorities
- To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner
- Provide an excellent service via communications with customers and accuracy of bookings
- Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner
- Dealing with phone calls and email requests/queries from existing and potential clients
- Providing clients with suitable travel options and suggestions of the best way to meet their requirements
- Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website
- Proactively maintaining relationships with clients at all times
- Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised
- To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required
EXPERIENCE:
- Native level Spanish, French or German speaking language
- Proven experience as a Senior Business Travel Consultant or equivalent role
- Strong hands-on expertise in Amadeus or another major GDS (Sabre Galileo Worldspan)
- Experience supporting VIP executive or high-touch corporate customers
- Excellent knowledge of airfares ticketing rules exchanges refunds and IRROPs
COMPANY BENEFITS (to name a few):
- Generous holiday allowance
- Private healthcare
- Life insurance
- Counselling support offered
- Extensive parental leave in your child's first year
- Volunteering opportunities
- Opportunities to work overseas
INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by or call me on 01619236120
Locations
Business Travel Consultant in Edinburgh, Scotland employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Edinburgh, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with corporate clients. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Amadeus or other GDS platforms, make sure to highlight that in conversations. Share specific examples of how you've handled complex bookings or VIP clients to really impress.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. Express your enthusiasm for their services and mention how your language skills and experience can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take on the challenge of providing top-notch service.
We think you need these skills to ace Business Travel Consultant in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on corporate travel experience and any relevant GDS expertise, like Amadeus, to catch our eye!
Show Off Your Language Skills: Since we’re looking for Spanish, French, or German speakers, don’t forget to showcase your language proficiency. Mention any relevant experiences where you’ve used these languages in a professional setting.
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the good stuff—your skills and how they fit with our needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
Make sure you brush up on your Amadeus skills before the interview. Be ready to discuss specific scenarios where you've used it to book, amend, or cancel travel. This will show that you’re not just familiar with the system but can also handle complex fare constructions and ticketing rules.
✨Showcase Your Language Skills
Since they’re looking for Spanish, French, or German speakers, be prepared to demonstrate your language proficiency. You might be asked to conduct part of the interview in one of these languages, so practice common travel-related phrases and customer service dialogues to impress them.
✨Highlight Your Customer Service Experience
Prepare examples of how you've provided exceptional service to VIP or high-touch clients. Think of specific instances where you went above and beyond to resolve issues or enhance the customer experience. This will illustrate your ability to thrive in a fast-paced environment while maintaining high standards.
✨Understand Their Business Model
Research the company’s approach to corporate travel services and their target market. Being knowledgeable about their operations and how they prioritise customer satisfaction will help you align your answers with their values and demonstrate your genuine interest in the role.
