At a Glance
- Tasks: Be the go-to person for out-of-hours customer queries and operations.
- Company: Join an award-winning travel company with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and health care.
- Other info: Dynamic role with opportunities for growth in a thriving industry.
- Why this job: Make a real difference in customers' travel experiences while working flexibly.
- Qualifications: Experience in customer service and GDS training required.
The predicted salary is between 24199 - 29577 £ per year.
Are you experienced in working on a Travel Company Helpdesk or Customer Service Team?
Do you work in Business Travel?
Are you GDS trained, with great people skills and a flair for problem solving?
We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company.
This is an exciting time to join this travel agency and tour operator as they continue their success story with further expansion due to recent commercial success.
Solving customer queries outside of normal office hours, you will be rewarded with a highly competitive starting salary, bonus, 25 days holiday plus bank holidays, health care, pension and more!
JOB DESCRIPTION:* Working on a team as the first point of contact for all out of hours enquiries and operations queries. * Dealing with pre and post departure issues and questions* Using GDS Galileo to amend and cancel bookings * Liaise with external suppliers to resolve any issues* Main point of contact for emergency situations* Provide support and ensure outstanding customer * Prioritise a varied workload and schedule* Will then be proactive in running reports to identify any bookings affected and communicating updates to our staff.* Offering support to our team for any in-resort issues or emergency situations.* Be flexible to work over a 24/7 rota, which will include working from home for overnight shifts and office based at other times.
EXPERIENCE REQURIED:* Experience of and able to work unusu...
Duty Office Executive employer: Travel Trade Recruitment
Join a leading Travel Management Company in the vibrant City of London, where we pride ourselves on delivering premium service and fostering a collaborative work culture. As a Senior Travel Consultant, you'll benefit from competitive salaries, ongoing professional development opportunities, and a supportive environment that values your expertise in Amadeus and international travel. Experience the unique advantage of working in one of the world's most dynamic cities, surrounded by a team dedicated to excellence and innovation in the travel industry.
