Are you passionate about luxury travel and take pride in making sure every detail of a client's journey is perfect? Do you enjoy coordinating the finer details behind the scenes to create exceptional travel experiences? If so, this could be the role for you! I am delighted to be recruiting for a highly respected and successful travel company with over 36 years' experience creating exceptional tailor‑made journeys to some of the world's most extraordinary destinations. From Africa and its incredible wildlife to spectacular locations across five continents, their passion for exploration, conservation and outstanding client experiences is at the heart of everything they do.
As Client Experience Executive, you'll take ownership of confirmed bookings from handover by the Sales Team through to the client's return home. You'll coordinate suppliers worldwide, manage flights and travel arrangements, oversee documentation and proactively ensure every detail runs smoothly.
THE JOB
- Taking ownership of confirmed bookings from Sales through to completion.
- Reviewing itineraries and checking all booking elements for accuracy.
- Liaising with worldwide suppliers to resolve queries and discrepancies.
- Coordinating flights, travel arrangements, seating, meals and additional services.
- Monitoring flight schedules and communicating changes where required.
- Ensuring all travel requirements are completed before departure.
- Producing accurate and detailed client travel documentation.
- Maintaining accurate booking and client records across CRM and SharePoint.
- Checking passports and other travel documentation and requirements.
- Proactively resolving issues before they impact the client experience.
- Participating in a rota‑based emergency on‑call service for traveling clients.
EXPERIENCE REQUIRED
The successful candidate MUST have at least two years in a operations or customer experience role within a Travel Company, dealing with the luxury travel market.
You'll need excellent attention to detail, strong organisational and administrative skills and the ability to manage multiple bookings and priorities.
You should be confident using CRM systems and Microsoft Office, particularly Outlook, Word and Excel, with strong written and verbal communication skills.
A calm, proactive and solutions‑focused approach is essential, along with the ability to work independently and collaboratively with colleagues and suppliers.
THE PACKAGE
- £28k-£35k salary
- 37.5-hour working week
- Company bonus based on annual net profit
- 20 days' holiday + UK bank holidays
- Additional 'Time for You' leave
- Employee benefits platform
- Additional personal leave each quarter
- Opportunities for personal and professional travel worldwide
You must have full rights to work in the UK.
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Customer Experience Executive employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
