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- Tasks: Assist customers with queries and ensure a smooth travel experience.
- Company: Join a multi award-winning cruise company celebrating 11 years of success.
- Benefits: Enjoy fully remote work options and a supportive team environment.
- Why this job: Be part of a passionate team dedicated to exceptional customer service in the travel industry.
- Qualifications: Strong communication skills and previous travel sector experience preferred.
- Other info: Work Monday to Saturday, 9.30am to 6pm, with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.
This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:
- Responding to customers pre and post book queries via email and live chat facilities.
- Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
- Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
- Completing post booking administration; Invoicing, Balance payment collections.
- Working independently and as a team to deliver exceptional service to our customers.
- Any other management request to support the customer experience.
Required Skills:
- A good communicator with excellent verbal and written skills.
- Take a genuine and caring interest in the customer to support in service delivery.
- Proficient computer skills with the ability to use Microsoft Office Suite.
- Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
- Previous product experience in the travel sector is preferred.
Interested?
Please call hollie on 0161 923 6120 or forward a copy of your CV to hollie@traveltraderecruitment.co.uk
UK based candidates need only apply
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Cruise Customer Service employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Customer Service
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific company you're applying to. Understanding their services, values, and customer service approach will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for live chat and email interactions. Practising how to respond to common customer queries can give you an edge in demonstrating your ability to handle customer service scenarios effectively.
✨Tip Number 3
Leverage your travel experience by preparing anecdotes that showcase your problem-solving skills and attention to detail. Relating personal experiences can make you more relatable and memorable to the hiring team.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can use to your advantage during the application process.
We think you need these skills to ace Cruise Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the travel industry. Emphasise any previous roles that involved communication with customers, especially in a remote setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the travel industry. Mention specific experiences that demonstrate your attention to detail and ability to handle customer queries effectively.
Highlight Communication Skills: Since the role requires excellent verbal and written communication skills, provide examples in your application of how you've successfully communicated with customers in the past, particularly through email and live chat.
Showcase Your Travel Experience: If you have any personal or professional travel experience, be sure to include it in your application. This can help demonstrate your understanding of the industry and your ability to relate to customers' needs.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share any personal experiences or stories that highlight your love for cruising and how it has shaped your understanding of customer service in this sector.
✨Demonstrate Communication Skills
Since the role involves multiple communication channels, prepare examples that showcase your verbal and written communication skills. Practice responding to common customer queries to illustrate your ability to handle various situations effectively.
✨Highlight Attention to Detail
The job requires excellent attention to detail, so be ready to discuss how you ensure accuracy in your work. You could mention specific instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle pre and post-booking queries, and be prepared to explain your thought process and the steps you would take to resolve customer issues.