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- Tasks: Lead and develop a team of Corporate Travel Consultants while ensuring top-notch service delivery.
- Company: Dynamic corporate travel division focused on excellence and innovation.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on efficiency and performance.
- Why this job: Be at the forefront of corporate travel management and make a real impact.
- Qualifications: Experience in corporate travel and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day-to-day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands-on, accountable and fully invested in the success of the department.
Responsibilities
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions-focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system-related challenges
Skills / Qualifications
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast-paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Package
- Salary dependant on experience
- Full-time office based in Hampshire
Corporate Travel Office Manager employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate travel industry and let them know you're on the hunt for a Corporate Travel Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to client service and operational efficiency, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those around team management and handling escalations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Corporate Travel Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Travel Office Manager role. Highlight your experience in managing teams and your operational knowledge in corporate travel. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve improved service delivery or managed a team effectively. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Corporate Travel sector and how your hands-on approach can benefit our team. We love seeing genuine enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Corporate Travel and GDS systems. Be ready to discuss your previous experience in managing teams and handling client onboarding, as this will show you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you set clear expectations, resolved conflicts, or improved team performance. This will demonstrate your hands-on approach and accountability.
✨Be Solutions-Focused
Think of specific instances where you've identified operational inefficiencies and implemented improvements. Discuss how you drive a positive team culture and handle escalations, as this aligns with the company's focus on service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current challenges in the Corporate Travel division. This shows your genuine interest in the role and helps you understand how you can contribute to their success.