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- Tasks: Design bespoke travel experiences and manage client journeys across North America.
- Company: Award-winning UK travel specialist with a supportive and sociable culture.
- Benefits: Competitive salary, hybrid working, 28 days leave, and exciting educational trips.
- Other info: Join a dynamic team with excellent career growth and training opportunities.
- Why this job: Turn your passion for North America into unforgettable travel experiences for clients.
- Qualifications: Experience in travel sales and strong knowledge of North America required.
The predicted salary is between 30000 - 34000 £ per year.
A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
- Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events
- Design and cost bespoke holiday itineraries tailored to client needs and budgets
- Manage the full sales process from initial enquiry through to booking confirmation and travel completion
- Book flights, accommodation, excursions, and transport with global suppliers and partners
- Ensure accuracy of supplier confirmations and all booking details
- Take full ownership of bookings including documentation and after-sales care
- Deliver excellent customer service and achieve sales targets and KPIs
- Maintain and develop destination and product knowledge through training and research
- Participate in educational trips to North America to gain first-hand experience
- Collaborate with colleagues and support shared workload during busy periods
- Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
- Experience in travel sales, ideally in tailor-made or group travel
- Strong knowledge and passion for North America (first-hand travel experience preferred)
- Excellent written and verbal communication skills
- Strong customer service focus with the ability to build rapport quickly
- Target-driven and commercially aware
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Resilient, proactive, and solution-focused approach to sales
- Full rights to live and work in the UK (UK applicants only)
Desirable:
- Experience using travel booking systems or CRM platforms
- Previous experience working towards sales targets
- Additional destination knowledge of Latin America
Package & Benefits
- Competitive basic salary £30-34k depending on experience + sales related bonus
- 28 days annual leave (including bank holidays, increasing with service)
- Hybrid working model (3 days office / 2 days home)
- Standard working hours: Monday–Friday, 9:00am–5:30pm (1-hour lunch)
- Occasional Saturdays work with time off in lieu
- Regular educational trips to North America
How to Apply
If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role.
North America Travel Specialist in City of London employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land North America Travel Specialist in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your travel experiences and how they relate to the role. Highlight your passion for North America and how you can create those bespoke itineraries that wow clients.
✨Tip Number 3
Network like a pro! Attend travel fairs or events where you might meet people from the company. A friendly chat can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team!
We think you need these skills to ace North America Travel Specialist in City of London
Some tips for your application 🫡
Show Your Passion for North America: Make sure to highlight your love for North America in your application. Share any personal travel experiences or unique insights you have about the destinations, as this will resonate with us and show that you're genuinely interested in the role.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect your experience in travel sales and how it aligns with the job description. Use specific examples of how you've designed bespoke holidays or delivered exceptional customer service to make your application stand out.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’re the perfect fit for the North America Travel Specialist role. Avoid fluff and focus on your key achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows that you’re proactive and keen to join our team!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your North America
Brush up on your knowledge of North America! Familiarise yourself with popular destinations, hidden gems, and unique experiences. This will not only help you answer questions confidently but also show your passion for the region.
✨Tailor Your Responses
When discussing your experience, relate it back to the role. Highlight specific examples of how you've designed bespoke travel itineraries or provided exceptional customer service. This will demonstrate your suitability for the position.
✨Showcase Your Sales Skills
Be prepared to discuss your sales achievements and how you’ve met targets in previous roles. Use numbers and specific examples to illustrate your success in converting enquiries into bookings, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.