Private Tours Travel Consultant in Chipping Norton

A leading UK outdoor activity travel company is seeking a Private Trip Planner (Travel Consultant) to join its dynamic Tour Operations team, helping to create exceptional cycling and hiking travel experiences across the UK.

Offering a competitive salary of £30,000 - £33,000 per annum, a flexible hybrid working model based in the Oxfordshire Cotswolds and excellent benefits, this is a fantastic opportunity to join a growing and entrepreneurial travel business.

Working across both B2C and B2B products, you will be responsible for planning and coordinating bespoke itineraries, managing supplier relationships and ensuring every trip runs seamlessly from initial enquiry through to completion.

This is an exciting opportunity for an organised, customer‑focused travel professional with a passion for creating memorable travel experiences.

Ideally you will share this travel company’s love of the great British outdoors.

JOB DESCRIPTION

• Plan and coordinate detailed itineraries for individuals and groups, including accommodation, transport, activities and dining arrangements.
• Work closely with Commercial and Product Managers to create exceptional active travel experiences.
• Liaise directly with clients to understand their requirements and tailor itineraries to suit their needs and budgets.
• Conduct destination and supplier research to identify the best accommodation, activity and experience providers across the UK.
• Manage all bookings and trip logistics, ensuring every aspect of the itinerary is confirmed and delivered smoothly.
• Build and maintain strong relationships with suppliers, negotiating rates and managing payment and cancellation deadlines.
• Provide outstanding pre‑departure and in‑trip support to customers and guides, resolving any issues quickly and professionally.
• Identify cost‑saving opportunities while ensuring trips remain within agreed budgets.
• Think creatively to overcome operational challenges and deliver the highest levels of customer satisfaction.
• Support Product Managers in sourcing new suppliers and continually improving the company’s product offering.
• THE PACKAGE

Starting salary of £30,000 - £33,000 per annum, dependent on experience.

This is a full‑time, hybrid position, based in Oxfordshire offering flexibility between office and home working.

Benefits include

• Flexible hybrid working.
• 25 days’ annual leave, plus bank holidays.
• Access to the Heka employee benefits platform.
• A dynamic, entrepreneurial working environment.
• The opportunity to play a key role in delivering exceptional active travel experiences across the UK.

EXPERIENCE REQUIRED

Previous experience within the travel industry and itinerary planning is highly desirable.

We are looking for someone who is organised, commercially aware and passionate about delivering exceptional customer experiences.

• Previous experience in travel planning, tour operations or a similar role.
• Strong knowledge of UK destinations.
• Excellent customer service and communication skills.
• Outstanding organisational and time management abilities.
• The ability to manage multiple itineraries simultaneously.
• Strong problem‑solving skills with a proactive and creative approach.
• Experience building and managing supplier relationships.
• Experience using CRM and booking systems.
• Good working knowledge of Microsoft Office applications.
• A personable, collaborative approach and genuine passion for creating unforgettable travel experiences.

You must have full rights to work in the UK.

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