Are you an Out of Hours Business Travel Consultant looking for a new opportunity? You will need to have a background in Business Travel with two years proven GDS Galileo and Amadeus experience. If you have a passion for delivering excellent customer service and making a genuine impact we would love to speak with you.
The Job:
- Ensure that all travel enquiries are handled in an effective manner whilst ensuring service delivery exceeds client expectations.
- Make and manage reservations across all vendor categories (air, rail, car, accommodation) in accordance with processes and policies.
- Ensure reservations and adhere to customer policies, process and SLAs at all times
- Building strong and meaningful relationships across our client portfolio
- Working to ensure the highest levels of satisfaction for all stakeholders.
Skills required:
- Complete competence using travel booking technologies - Travelport (Galileo), Amadeus, Evolvi and Conferma
- Strong product and geographical knowledge with the ability to upsell additional services to ensure the completeness of reservations
- Excellent communication skills, both oral and written
- Attention to detail with the ability to both prioritise workload and manage customer expectations.
- Must have the ability to work both independently and as part of a team.
- Must be highly motivated to ensure that goals and targets are consistently met.
The Package:
For a full-time position (37.5 hours), shifts would be worked across 5 days and include weekends: both Saturday and Sunday either 08:00-16:30 or 13:30-22:00. Midweek 13:30-22:00 with flexibility to cover other hours if required.
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Business Travel Consultant Out of Hours employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
