At a Glance
- Tasks: Assist customers with urgent travel needs and disruptions during out-of-hours.
- Company: Reputable Travel Management Company offering a supportive work environment.
- Benefits: Fully remote role with flexible hours and competitive pay.
- Other info: Great opportunity for career growth in the travel industry.
- Why this job: Join a dynamic team and help travellers in need while working from home.
- Qualifications: Experience as a Business Travel Consultant and proficiency in Sabre GDS required.
The predicted salary is between 28800 - 43200 £ per year.
Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants. Do you speak Spanish, French or German and have hands‑on corporate travel experience? Can you book, ticket, re‑issue and amend on Amadeus or any other GDS platform? This newly established team dedicate premium high‑touch services to a portfolio of high‑value and VIP customers across the European Market. For this role you will need to thrive in a complex fast‑paced environment and be able to take full ownership of the end‑to‑end customer journey. Does this sound like your perfect role, get in touch today to find out more.
Job Description
- Arranging all travel from flights to car hire to hotels etc.
- Prioritise VIP and high‑touch customers using dedicated routing views priority queues and tagging.
- Create modify reissue and cancel bookings using Amadeus (or other GDS platforms).
- Handle complex fare constructions ticketing rules exchanges refunds and revalidations.
- Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution‑focused service.
- Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes.
- Participate in structured communication loops to ensure alignment on customer needs and regional priorities.
- Assist all clients with travel bookings, amendments and cancellations and process this in an efficient and competent manner.
- Provide an excellent service via communications with customers and accuracy of bookings.
- Communicate with customers, whether by telephone, email or in person, in a professional and friendly manner.
- Deal with phone calls and email requests/queries from existing and potential clients.
- Provide clients with suitable travel options and suggestions of the best way to meet their requirements.
- Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.
- Proactively maintain relationships with clients at all times.
- Help with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.
- Carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required.
Experience
- Native level Spanish, French or German speaking language.
- Proven experience as a Senior Business Travel Consultant or equivalent role.
- Strong hands‑on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan).
- Experience supporting VIP executive or high‑touch corporate customers.
- Excellent knowledge of airfares, ticketing rules, exchanges, refunds and IRROPs.
Company Benefits (to name a few)
- Generous holiday allowance.
- Private healthcare.
- Life insurance.
- Counselling support offered.
- Extensive parental leave in your child's first year.
- Volunteering opportunities.
- Opportunities to work overseas.
Interested?
Follow the instructions to apply, attaching your CV. This vacancy is being managed by gemma@traveltraderecruitment.co.uk or call me on 01619236120.
Business Travel Consultant employer: Travel Trade Recruitment
Join a leading Travel Management Company that values its employees and fosters a supportive work culture. As a fully homeworking Out of Hours Business Travel Consultant, you will enjoy flexible working arrangements, competitive benefits, and ample opportunities for professional growth in the dynamic travel industry. Our commitment to employee development and well-being makes us an exceptional employer for those seeking a meaningful career in travel.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS systems like Sabre. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've handled travel disruptions or urgent requests. We want you to showcase your problem-solving skills and how you keep calm under pressure.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and services will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience as a Business Travel Consultant. We want to see how you've handled travel disruptions and urgent requests in the past, so don’t hold back on those examples!
GDS Skills Are Key:Since we're looking for someone fully trained in Sabre GDS, be sure to mention your proficiency with it. If you’ve got any specific achievements or projects that showcase your skills, include those too!
Tailor Your Application:Take a moment to tailor your application to our job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
Make sure you're fully up to speed with Sabre GDS. Brush up on its features and functionalities, as you'll likely be asked specific questions about how you would handle various travel scenarios using the system.
✨Showcase Your Customer Service Skills
As a Business Travel Consultant, your ability to assist customers in distress is crucial. Prepare examples of past experiences where you've successfully resolved issues or provided exceptional service, especially during out-of-hours situations.
✨Research the Company
Familiarise yourself with the Travel Management Company’s values, mission, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential travel disruptions and how you would handle them, ensuring you can articulate your thought process clearly during the interview.
