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- Tasks: Assist customers with urgent travel needs and disruptions during out-of-hours.
- Company: Reputable Travel Management Company offering a supportive work environment.
- Benefits: Fully remote role with flexible hours and competitive pay.
- Why this job: Join a dynamic team and help travellers in need while working from home.
- Qualifications: Experience as a Business Travel Consultant and proficiency in Sabre GDS required.
- Other info: Great opportunity for career growth in the travel industry.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experience Business Travel Consultant? Are you fully trained in Sabre GDS? Looking for a role outside of normal business hours? We have the role for you!
We have an exciting opportunity for a (fully homeworking) Out of Hours Business Travel Consultant to join a reputable Travel Management Company.
This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.
The Job:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the \’day\’ team
- Work as part of an efficient team, communicating effectively both internally and externally
- To issue, re-issue and perform re-calculations of international and domestic airfares
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide \’risk analysis\’ of global travel news and communicate to Senior Management as appropriate
- Creation and provision of traveller tracking reports for communication to clients in the event of a major event
The Person:
The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You\’ll be fulfilling last minute/urgent travel bookings on behalf of the company\’s Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.
Skills Required:
- Knowledgeable on Sabre and Amadeus
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word, and Excel
- Possess good geographical and product knowledge of destinations and airlines
- On the pulse with world events and likely travel implications
- Good organisational skills and excellent customer service & communicative abilities are essential
- Flexible approach and desire to think \’outside of the box\’ to provide innovative travel solutions in times of increased stress for our clients.
Hours of Work / Package:
- 37.5 hours a week.
- Out of hours – happy to offer different shifts options (evenings, weekends, or overnight shifts).
- Salary – Circa £35,000 – £40,000 (dependant on experience) + bank holiday payments / bonus
Interested?
Please click \’APPLY\’ or contact
Business Travel Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS systems like Sabre. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've handled travel disruptions or urgent requests. We want you to showcase your problem-solving skills and how you keep calm under pressure.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and services will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience as a Business Travel Consultant. We want to see how you've handled travel disruptions and urgent requests in the past, so don’t hold back on those examples!
GDS Skills Are Key: Since we're looking for someone fully trained in Sabre GDS, be sure to mention your proficiency with it. If you’ve got any specific achievements or projects that showcase your skills, include those too!
Tailor Your Application: Take a moment to tailor your application to our job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Travel Trade Recruitment
✨Know Your GDS Inside Out
Make sure you're fully up to speed with Sabre GDS. Brush up on its features and functionalities, as you'll likely be asked specific questions about how you would handle various travel scenarios using the system.
✨Showcase Your Customer Service Skills
As a Business Travel Consultant, your ability to assist customers in distress is crucial. Prepare examples of past experiences where you've successfully resolved issues or provided exceptional service, especially during out-of-hours situations.
✨Research the Company
Familiarise yourself with the Travel Management Company’s values, mission, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential travel disruptions and how you would handle them, ensuring you can articulate your thought process clearly during the interview.
