At a Glance
- Tasks: Curate unforgettable travel experiences and build lasting relationships with clients.
- Company: Leading specialist travel company with a focus on exceptional service.
- Benefits: Competitive salary, commission, 25 days holiday, and opportunities to travel.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Sales experience with a relationship-driven approach; travel experience is a plus.
The predicted salary is between 25000 - 28500 £ per year.
Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combine exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes with a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity.
We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale.
- Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach
- Take time to understand customers' needs, recommending suitable tour options
- Build trust and confidence with customers
- Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention
- Maintain accurate CRM records to support excellent service delivery
- Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable
- Contribute to improving conversion, customer experience and sales processes
- Take ownership of personal performance, learning and development
THE PACKAGE: Starting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team.
- 25 days' holiday, plus your birthday off
- The opportunity to travel on their trips
- Contributory Pension
- Industry leading training
- Regular prizes and awards for achievers and team players
EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from other sales environments, providing the selling is not transactional, but personal and considered.
- Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases
- Strong listening skills and emotional intelligence
- A results-driven mindset, balanced with a genuine commitment to customer outcomes
- Strong written and verbal communication skills
- Comfort working with systems, data and performance metrics
- A collaborative, team-first attitude
INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call or email. If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Tour Operator Travel Consultant in Birmingham employer: Travel Trade Recruitment
As a leading specialist travel company based in Birmingham, we pride ourselves on creating life-defining travel experiences while fostering a supportive and collaborative work culture. Our commitment to employee growth is evident through our industry-leading training and clear career progression paths, with many team members advancing to management roles. With competitive salaries, generous benefits including 25 days' holiday plus your birthday off, and the unique opportunity to travel on our trips, we offer a rewarding environment for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Operator Travel Consultant in Birmingham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment who are looking for fresh talent for roles like Tour Operator Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment and give you a leg up for your Tour Operator Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tour Operator Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tour Operator Travel Consultant in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tour Operator Travel Consultant role at Travel Trade Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tour Operator Travel Consultant position at Travel Trade Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tour Operator Travel Consultant.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment.
