We have a fabulous opportunity for an experienced Ticketing Team Leader from a Tour Operator background to join an established, successful travel company. You'll be responsible for overseeing the daily operations of the Fares & Ticketing department, ensuring the team completes all processes accurately and within required deadlines.
We're looking for a hands-on ticketing expert with strong GDS knowledge (ideally Amadeus and Galileo) and experience of supervising or leading a small team.
THE JOB
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Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.
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Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.
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Monitor automated ticketing processes and resolve ticket match failures.
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Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.
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Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.
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Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.
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Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.
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Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.
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Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.
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Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.
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Provide out-of-hours support on a rota basis and cover operational requirements as needed.
EXPERIENCE REQUIRED
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Solid hands-on ticketing experience within a Tour Operator environment is essential, ideally with experience supervising or leading a small team.
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Strong experience of ticketing and reissuing across multiple airlines.
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Excellent native GDS knowledge of Amadeus and/or Galileo.
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Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines.
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Full right to work in the UK.
THE PACKAGE
Starting salary is dependent on experience and location. This is an excellent opportunity to join a forward-thinking, well-established travel company that continues to expand, offering great long-term career prospects.
Salary: Up to £35k pa
Location: Birmingham, Peterborough or London - Office Based
Hours: Monday to Friday, 9am-6pm (some out-of-hours cover required)
Not quite the right role for you, but keen to progress your career in the Travel Industry? We have a variety of other opportunities available, so please do submit your CV!
Unfortunately, due to the volume of applications received, we are unable to respond individually to all unsuccessful applicants.
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GDS Ticketing Team Leader in Birmingham employer: Travel Trade Recruitment
Join a dynamic team as a Systems Operations Manager in our London office, where you will thrive in a data-driven environment that values structured thinking and innovation. We offer a hybrid working model, competitive salary, and generous holiday allowance, alongside opportunities for personal and professional growth within a supportive culture that encourages ownership and accountability. With a focus on employee development and a commitment to excellence, we empower our team to make meaningful contributions to the customer experience and drive the success of our operations.
