At a Glance
- Tasks: Handle group sales and reservations, including ticketing and customer service calls.
- Company: Join a dynamic team focused on airline reservations and customer satisfaction.
- Benefits: Enjoy travel benefits and a competitive salary of up to £28,000.
- Other info: Full-time office-based role with Monday to Friday shifts.
- Why this job: This role offers a chance to leverage your airline experience in a supportive environment.
- Qualifications: Minimum two years' experience in an airline reservations role with GDS knowledge, preferably Sabre.
The predicted salary is between 28000 - 28000 £ per year.
Airline Reservations Groups Consultant Wanted! Do you have experience of working for an airline and looking for a new challenge.
Key Responsibilities:
- Group sales and reservations handling
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily and monthly airlines sales reports and reconciliation
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
- Taking calls from passengers and dealing with all aspects of customer service
- Taking calls from Travel Agents and Tour operators
- Occasional face to face dealing with passengers
Experience:
- Minimum two years' experience in an airline reservations role
- GDS knowledge preferably Sabre
- Knowledge of fares and ticketing an advantage
- Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
- Ability to work under pressure
- Excellent telephone manner
- Ability to work as part of a team
Personal qualities:
- Must be customer focused, well presented, and well spoken
- Good time management and organisational skills
- Must be professional whilst under pressure
- Excellent attention to detail
- Brilliant telephone manner
- Flexibility
Package:
- Up to £28,000
- Full time office based role
- Monday - Friday working (8 hour shift)
- Travel benefits
Interested please email or apply here now.
Airline Groups & Reservations Consultant employer: Travel Trade Recruitment
This company values customer focus and professionalism, offering a competitive salary and travel benefits. Located in a vibrant area, the team is dedicated to providing excellent service in airline reservations.
StudySmarter Expert Advice🤫
We think this is how you could land Airline Groups & Reservations Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment who are looking for fresh talent for roles like Airline Groups & Reservations Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment and give you a leg up for your Airline Groups & Reservations Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Airline Groups & Reservations Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Airline Groups & Reservations Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Airline Groups & Reservations Consultant role at Travel Trade Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Airline Groups & Reservations Consultant position at Travel Trade Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Airline Groups & Reservations Consultant.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment.
