Remote Product Content & Marketing Specialist

We are excited to be recruiting for a Product Executive (Japan & Southeast Asia). As the Product Executive, you will be working collaboratively with the Product Managers to make continual improvements to the Product itself across Japan, South Korea, Southeast Asia, Europe and the Middle East, as well as the internal processes that deliver Product information to the global business. Ensure all tasks and deliverables are met accurately and on time. Attend and play an active role in Product Team meetings and 1-to-1 meetings, to agree objectives, tasks, projects, priorities, and timelines. Work with Head of Product to help streamline internal processes, creating consistency and efficiencies across the Product areas.

Job Responsibilities:

• Maintain exceptional attention to detail across all customer-facing and internal product information, including itineraries, inclusions, pricing, documentation, web copy and brochure content.
• Assist with the creation, proofing and improvement of written product content, ensuring copy is accurate, inspiring, and clear.
• Work collaboratively with Marketing, Sales, Operations and Reservations to ensure product information is clear, consistent and commercially useful.
• Support internal process improvements that improve speed, accuracy and consistency across the Product team.
• Take ownership of agreed tasks, follow through to completion and communicate clearly when priorities, risks or deadlines shift.
• Tour written content: assist with drafting, checking and refining itineraries, web pages, brochure copy, Tour Dossiers and other customer-facing product information.
• Copywriting and proofreading: ensure all written content is accurate, engaging, grammatically correct and appropriate for the customer journey, with strong attention to tone, clarity and consistency.
• Product accuracy: check consistency between tour planning sheets, supplier quotes, itinerary content, maps, customer documentation, inclusions, exclusions and internal systems.
• Marketing support: bring a marketing lens to product content, helping ensure tours are presented clearly, commercially and in a way that supports enquiry and conversion.
• Product optimisation: support the Product Manager with itinerary updates, product improvements, supplier changes and margin or quality optimisation projects.
• DMC and supplier liaison: liaise with Destination Management Companies and suppliers to confirm details, clarify inclusions, follow up missing information and support agreed product changes.
• Competitor research: assist with competitor analysis, benchmarking, promotional monitoring and identifying opportunities to improve product positioning.
• Customer documentation: check and amend customer documentation, including itineraries, extension information, stopover details and important customer notes or warnings.
• Brochure, web and image proofing: support proofing cycles to ensure customer-facing copy, imagery, maps and product pages are accurate and up to date.
• Product loading: support accurate and timely loading of product information, buy costs, sell prices and itinerary content.
• Sales and Reservations support: respond quickly and willingly to product queries, helping remove barriers to sale and ensuring teams have the information they need.
• Operational support: assist with itinerary changes, force majeure updates, tour amendments and stakeholder communication as directed by the Product Manager.
• Training support: assist with the preparation of internal product training materials, presentations and destination updates.
• Administration and reporting: maintain accurate records, trackers and product files, including pricing, allocations, documentation status and outstanding actions.

Skills Required:

• Marketing experience or a strong marketing mindset is highly desirable.
• Strong copywriting, proofreading and written communication skills.
• Excellent attention to detail, accuracy and consistency across written content, systems and documentation.
• Strong organisational skills, with the ability to manage competing tasks, priorities and deadlines.
• Ability to work under pressure and respond constructively to feedback and changing priorities.
• Confident communicator who can work effectively with Product, Marketing, Sales, Operations, Reservations, DMCs and suppliers.
• High energy, positive "can do" attitude and strong team ethic.
• Aptitude to learn new systems.
• Excel and Power BI skills are desirable but not essential; training can be provided for the right candidate.
• Competency using Microsoft Office applications, including Word, Outlook and PowerPoint.

Package:

• Salary: 32,000 - 34,000
• Remote option available (Must be UK based)
• Annual bonus scheme
• Company educational trips
• Travel Discounts: Significant travel discounts for family and friends.