At a Glance
- Tasks: Lead the ticketing team, ensuring smooth operations and timely ticket issuance.
- Company: Established travel company with a focus on growth and innovation.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Office-based role with opportunities for out-of-hours support.
- Why this job: Join a forward-thinking team and make an impact in the travel industry.
- Qualifications: Experience in ticketing management and expertise in GDS Amadeus/Galileo.
We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus & Galileo) expert with experience of managing a small team.
Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover). Office based role in Birmingham, Peterborough or London.
JOB DESCRIPTION- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
- Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
- Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
- Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
- Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
- Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
- Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
- Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
- Provide out-of-hours support on a rota basis and cover operational requirements as needed.
- Solid experience of hands-on managing a ticketing team for a Tour Operator is essential.
- Experience of ticketing and reissuing for multiple airlines.
- Solid experience of native GDS Amadeus and/or GDS Galileo.
- Full Rights to Work in the UK.
This is a forward-thinking company, well established, but still expanding, so great long-term career prospects available.
Airfares Ticketing Operations Lead (GDS Expert) in Peterborough employer: Travel Trade Recruitment London
Join a forward-thinking and established Travel Company that values its employees and fosters a collaborative work culture. With a focus on employee growth, you will have the opportunity to develop your skills in a dynamic environment while enjoying competitive salaries and a supportive team atmosphere. Located in vibrant cities like Birmingham, Peterborough, or London, this role offers not just a job, but a meaningful career path in the travel industry.
Contact Details:
Travel Trade Recruitment London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airfares Ticketing Operations Lead (GDS Expert) in Peterborough
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Travel Trade Recruitment London who are looking for fresh talent for roles like Airfares Ticketing Operations Lead (GDS Expert).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Travel Trade Recruitment London and give you a leg up for your Airfares Ticketing Operations Lead (GDS Expert) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Airfares Ticketing Operations Lead (GDS Expert) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Airfares Ticketing Operations Lead (GDS Expert) in Peterborough
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Airfares Ticketing Operations Lead (GDS Expert) role at Travel Trade Recruitment London.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Airfares Ticketing Operations Lead (GDS Expert) position at Travel Trade Recruitment London.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Travel Trade Recruitment London.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Travel Trade Recruitment London's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Airfares Ticketing Operations Lead (GDS Expert).
How to prepare for a job interview at Travel Trade Recruitment London
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment London.
