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For Companies At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer service.
- Company: Join a growing travel brand with a supportive and friendly culture.
- Benefits: Up to £35,000 salary, commission, 25 days leave, plus a birthday day off.
- Other info: Ongoing training and development opportunities in a dynamic environment.
- Why this job: Be part of an expanding team and make a real impact in the travel industry.
- Qualifications: Sales experience, strong communication skills, and a passion for travel.
My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
- Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
- Confidently dealing with both direct and trade customers.
- Delivering a consistently high level of personalised customer service.
- Understanding clients' requirements and recommending suitable villa options.
- Liaising with suppliers regarding availability, rates, and booking details.
- Preparing accurate quotations and creating invoices.
- Managing pre- and post-arrival administration.
- Handling customer queries efficiently and professionally.
- Reactivating previous clients and past enquiries to generate repeat business.
- Maintaining accurate records within the CRM system.
Skills & Experience
- Proven sales experience, ideally within travel, luxury hospitality, or property.
- Strong telephone and written communication skills.
- Confident in closing sales and working towards targets.
- Excellent organisational skills and attention to detail.
- Customer-focused with a consultative sales approach.
- Ability to multitask and manage a busy workload.
- Competent with CRM systems and Microsoft Office.
Personal Attributes
- Enthusiastic and self-motivated.
- Professional and personable.
- Results-driven with a positive attitude.
- Team player with the ability to work independently.
- Passion for travel.
- Flexible and willing to take on duties to support the wider team.
What They Offer
- Supportive and friendly working environment.
- Opportunity to be part of an expanding travel brand.
- Ongoing training and development.
- 25 days annual leave.
- Additional day off for your birthday.
- Salary up to £35,000 plus commission and benefits.
Interested apply here now or email.
Villa Specialist employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the types of villas they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d convert an enquiry into a booking. Role-play with a friend or in front of a mirror to get comfortable with your delivery and to highlight your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Villa Specialist role!
We think you need these skills to ace Villa Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Villa Specialist role. Highlight your sales experience and customer service skills, especially in travel or luxury hospitality, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Demonstrate Your Passion for Travel: We love candidates who share our enthusiasm for travel! In your application, mention any relevant experiences or trips that have shaped your understanding of the industry and how they can help you excel as a Villa Specialist.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your interest and enthusiasm for joining our growing team!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Villas
Familiarise yourself with the types of villas your potential employer offers. Research their unique features, locations, and customer reviews. This will help you confidently discuss options and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to share specific examples from your past sales experiences, especially in travel or hospitality. Highlight how you converted leads into bookings and handled customer queries. This will show that you can deliver results and meet targets.
✨Practice Your Communication
Since this role involves a lot of interaction with customers, practice your telephone and written communication skills. Consider role-playing common scenarios with a friend to ensure you can handle inquiries professionally and efficiently.
✨Demonstrate Your Passion for Travel
Be ready to talk about your own travel experiences and how they relate to the role. Showing enthusiasm for travel not only makes you more relatable but also indicates that you understand the needs and desires of clients looking for villa rentals.