At a Glance
- Tasks: Manage operations for sports tours/events and deliver exceptional customer service.
- Company: Join a growing team in Bramhall, Cheshire, focused on sports travel.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and performance bonuses.
- Other info: Knowledge of Spanish and social media skills are a plus.
- Why this job: Be part of an exciting opportunity with career advancement in the sports industry.
- Qualifications: Experience in travel/event management and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
Do you have experience of working in Operations Management? Do you have a passion or interest in sport? Can you effectively plan and deliver a range of tours/events? If so, we are looking for an ambitious Operations Manager to join our small team based in Bramhall, Cheshire. Demand has increased significantly since the pandemic, so we are now looking to employ an experienced, well organised Operations Manager to help manage and take the business forward. Within 2 years we would be looking for the successful candidate to be running the operations side of the Sports Abroad business, which in turn will bring further career advancement possibilities. This is a very exciting opportunity for the right candidate.
What will you be doing?
- Take full management responsibility for pre and post sales operations
- Sales - provide information on pricing, facilities, and availability
- Proactively engage with customers
- Convert enquiries and initiate follow-up procedures to ensure successful conversions
- Deliver excellent customer service & build strong relationships with clients
- Manage all post-sale requirements and deliver a flawless personalised service
- Compile and update risk assessments for all destinations
- Maintain up-to-date knowledge of current campaigns, special offers and competitor prices
- Marketing - manage and maintain social media & website content
- Business development - investigate and implement new innovative ideas to grow the business
- Identify new destinations, negotiating the best rates and conditions for our clients
- Identify new markets within the sports travel industry
- Improve/develop office booking systems to further streamline the business
- Take responsibility for the recruitment of additional team members accordingly
A bit about you...
- Proven success in travel or event management role
- Exceptional organisational/administration skills
- Outstanding customer service skills
- Ideally degree educated
- Independently motivated but also happy to work within a small team environment
- Good at prioritising & time management
- High attention to detail
- Strong computer skills - Microsoft Word, Excel and Outlook are essential
- Knowledge of Spanish would be advantageous
- Experience in social media and website administration would be an advantage (eg Canva and WordPress)
- An interest in sport, especially competitive swimming would be preferable, but not necessary
Benefits & working Hours:
- 37.5 hours per week
- Company pension scheme
- Performance related bonus
- 25 days annual leave + bank holidays
Interested? To apply for this exciting opportunity, please call Gemma or email your CV.
Travel Operations Manager in Stockport employer: Travel Trade Recruitment Limited
Join our dynamic team in Bramhall, Cheshire, where your passion for sport and expertise in operations management will thrive. We offer a supportive work culture that prioritises employee growth, with clear pathways for advancement within the company. Enjoy competitive benefits including a company pension scheme, performance-related bonuses, and generous annual leave, all while contributing to an exciting and rapidly growing business in the sports travel industry.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Manager in Stockport
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We think you need these skills to ace Travel Operations Manager in Stockport
Some tips for your application 🫡
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How to prepare for a job interview at Travel Trade Recruitment Limited
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Travel Trade Recruitment Limited.
