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- Tasks: Manage operations for sports tours/events and deliver exceptional customer service.
- Company: Join a growing team in Bramhall, Cheshire, focused on sports travel.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and performance bonuses.
- Why this job: Be part of an exciting opportunity with career advancement in the sports industry.
- Qualifications: Experience in travel/event management and strong organisational skills required.
- Other info: Knowledge of Spanish and social media skills are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Do you have experience of working in Operations Management? Do you have a passion or interest in sport? Can you effectively plan and deliver a range of tours/events? If so, we are looking for an ambitious Operations Manager to join our small team based in Bramhall, Cheshire. Demand has increased significantly since the pandemic, so we are now looking to employ an experienced, well organised Operations Manager to help manage and take the business forward. Within 2 years we would be looking for the successful candidate to be running the operations side of the Sports Abroad business, which in turn will bring further career advancement possibilities. This is a very exciting opportunity for the right candidate.
What will you be doing?
- Take full management responsibility for pre and post sales operations
- Sales - provide information on pricing, facilities, and availability
- Proactively engage with customers
- Convert enquiries and initiate follow-up procedures to ensure successful conversions
- Deliver excellent customer service & build strong relationships with clients
- Manage all post-sale requirements and deliver a flawless personalised service
- Compile and update risk assessments for all destinations
- Maintain up-to-date knowledge of current campaigns, special offers and competitor prices
- Marketing - manage and maintain social media & website content
- Business development - investigate and implement new innovative ideas to grow the business
- Identify new destinations, negotiating the best rates and conditions for our clients
- Identify new markets within the sports travel industry
- Improve/develop office booking systems to further streamline the business
- Take responsibility for the recruitment of additional team members accordingly
A bit about you...
- Proven success in travel or event management role
- Exceptional organisational/administration skills
- Outstanding customer service skills
- Ideally degree educated
- Independently motivated but also happy to work within a small team environment
- Good at prioritising & time management
- High attention to detail
- Strong computer skills - Microsoft Word, Excel and Outlook are essential
- Knowledge of Spanish would be advantageous
- Experience in social media and website administration would be an advantage (eg Canva and WordPress)
- An interest in sport, especially competitive swimming would be preferable, but not necessary
Benefits & working Hours:
- 37.5 hours per week
- Company pension scheme
- Performance related bonus
- 25 days annual leave + bank holidays
Interested? To apply for this exciting opportunity, please call Gemma or email your CV.
Travel Operations Manager employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in travel and event management, especially within the sports sector. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the travel and sports industries. Attend relevant events or join online forums to connect with others who can provide insights or even referrals to opportunities at StudySmarter.
✨Tip Number 3
Showcase your organisational skills by preparing a mock plan for a tour or event. Presenting this during your interview can highlight your proactive approach and ability to manage operations effectively.
✨Tip Number 4
Brush up on your social media and website management skills, particularly with tools like Canva and WordPress. Being able to discuss how you can enhance our online presence will set you apart from other candidates.
We think you need these skills to ace Travel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in travel or event management. Emphasise your organisational skills and any customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your ability to manage tours and events. Mention specific examples of how you've successfully engaged with customers and delivered excellent service.
Highlight Relevant Skills: In your application, clearly outline your skills in time management, attention to detail, and proficiency in Microsoft Office. If you have experience with social media and website management, be sure to include that as well.
Show Enthusiasm for the Role: Express your excitement about the opportunity to grow within the company and contribute to its future. Mention your interest in sports, especially if you have a background in competitive swimming, to align with the company's focus.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Your Passion for Sports
Since the role involves sports travel, it's essential to express your enthusiasm for sports during the interview. Share any relevant experiences or interests you have in sports, especially if they relate to competitive swimming.
✨Demonstrate Organisational Skills
Highlight your exceptional organisational and administration skills. Prepare examples of how you've successfully managed operations or events in the past, showcasing your ability to handle multiple tasks efficiently.
✨Prepare for Customer Service Scenarios
Be ready to discuss your approach to customer service. Think of specific instances where you built strong relationships with clients or resolved issues effectively, as this is a key aspect of the role.
✨Familiarise Yourself with Current Trends
Research the latest trends in the travel and sports industries. Being knowledgeable about current campaigns, competitor prices, and innovative ideas will demonstrate your commitment to helping the business grow.
