At a Glance
- Tasks: Lead a dynamic sales team and drive operational excellence in a thriving travel company.
- Company: Successful Birmingham-based tour operator with a focus on growth and innovation.
- Benefits: Competitive salary, career advancement opportunities, and a vibrant work culture.
- Other info: Join a supportive environment that values your leadership and vision.
- Why this job: Make a real impact in the travel industry while leading a passionate team.
- Qualifications: Proven experience in call centre management and a strong sales background.
The predicted salary is between 40000 - 50000 £ per year.
Want to take the next step in your travel career and lead the sales s contact centre team?
Are you a commercially driven Sales t go to plan?
I am looking for an experienced Call Centre Operations Manager to join a successful Birmingham based tour operator, where you will take overall responsibility for the day-to-day operational performance of the business.
From driving sales conversion and revenue performance through to overseeing after-sales, ticketing, customer service and operational support, this is a key leadership role with real influence across the business.
THE JOB: Taking overall responsibility for sales performance and operational delivery across the business.
Leading and managing Operational Department Managers, ensuring strong performance, accountability and engagement.
Driving sales conversion, productivity, revenue per call and overall commercial performance.
Monitoring daily, weekly and monthly KPIs, identifying performance gaps and implementing corrective action.
Overseeing Sales, After-Sales / Customer Service, Sales Support, Offline Support, Ticketing
Tour Operator Contact Centre Manager employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an excellent employer that values flexibility and employee engagement, making it an ideal place for a Part-Time HR Executive. With a supportive work culture in South West London, employees benefit from competitive salaries and opportunities for professional growth while contributing to impactful people initiatives. Join a team that prioritises collaboration and fosters a genuine interest in enhancing workplace culture.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
